Practice Test Geeks(CTP) Certified Telehealth Practitioner Practice Test
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Telepresence and Technology Flashcards

7 cards from real CTP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Telepresence and Technology flashcards as text

  1. A clinician notices their telehealth video image appears pixelated and choppy during a session. Which metric should be checked first to diagnose the issue?

    Answer: Network bandwidth and packet loss

    Pixelated and choppy video is most commonly caused by insufficient bandwidth or packet loss on the network connection.

  2. Which lighting setup is considered best practice for a clinician conducting a telehealth video visit?

    Answer: Soft diffused light facing the clinician from in front

    Soft, diffused front-facing light illuminates the clinician's face clearly without harsh shadows or glare.

  3. A patient uses a tablet mounted on a stand during telehealth sessions. The camera angle points upward at their chin. What is the recommended fix?

    Answer: Raise the tablet so the camera is at eye level

    The camera should be positioned at eye level to simulate natural face-to-face interaction and avoid unflattering or obstructed views.

  4. Which type of internet connection is generally LEAST reliable for high-quality telehealth video sessions?

    Answer: Satellite internet

    Satellite internet typically has high latency and variable bandwidth, making it less reliable for real-time video communication.

  5. During a telehealth visit, echo is heard when either party speaks. What is the most likely cause?

    Answer: Audio feedback from speakers picked up by the microphone

    Echo occurs when a speaker's audio output is captured by the microphone and re-transmitted, creating a feedback loop.

  6. A telehealth platform uses end-to-end encryption. What does this mean for patient data transmitted during a video session?

    Answer: Data is encrypted from the sender's device and can only be decrypted by the intended recipient

    End-to-end encryption ensures that only the communicating parties can decrypt and read the transmitted data, not intermediary servers.

  7. What is the primary purpose of a virtual waiting room in a telehealth platform?

    Answer: To hold patients in a secure space until the clinician is ready without exposing them to other sessions

    A virtual waiting room queues patients in an isolated, secure space, protecting their privacy and preventing accidental exposure to other sessions.