Telehealth Technology & Platforms Flashcards

A telehealth organization wants to implement AI-powered scribing during video visits. What is the primary benefit of this technology?

Answer: It automatically transcribes and documents the clinical encounter in real time

AI-powered ambient scribing transcribes the clinical conversation in real time and drafts clinical notes, reducing documentation burden for providers.

When a telehealth platform experiences an unexpected outage during a patient session, what should the provider's primary contingency plan include?

Answer: Switching to a telephone call to continue the clinical encounter

Switching to a telephone call allows the clinical encounter to continue without interruption when video technology fails, maintaining continuity of care.

What distinguishes a 'direct-to-consumer' (DTC) telehealth platform from a traditional health system telehealth portal?

Answer: DTC platforms allow patients to connect with providers without a prior relationship

Direct-to-consumer telehealth platforms connect patients with available providers on demand, without requiring a pre-existing relationship with that provider.

Which type of authentication is considered MOST secure for provider login to a telehealth platform?

Answer: Multi-factor authentication combining password and a one-time code

Multi-factor authentication (MFA) combining a password with a one-time code significantly reduces the risk of unauthorized account access on telehealth platforms.

A telehealth platform automatically adjusts video quality based on the patient's available bandwidth. What is this adaptive technology called?

Answer: Adaptive bitrate streaming

Adaptive bitrate streaming dynamically adjusts video resolution and quality in real time based on the user's available internet bandwidth, reducing dropped calls.

Under CMS telehealth regulations, what is an 'originating site' in the context of traditional Medicare telehealth?

Answer: The location where the patient is physically present during the visit

The originating site is the patient's physical location during the telehealth encounter, which has historically been subject to geographic restrictions under traditional Medicare.

A telehealth platform integrates a 'clinical decision support' (CDS) tool. What is the primary function of CDS in this context?

Answer: It provides evidence-based alerts and recommendations to assist provider decision-making

Clinical decision support tools deliver evidence-based alerts, reminders, and recommendations to providers at the point of care to support — not replace — clinical judgment.