Remote Crisis Management Flashcards
7 cards from real CTP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Remote Crisis Management flashcards as text
A telehealth client is intoxicated and escalating toward violence against a family member in the home. The clinician's immediate priority is to:
Answer: Contact emergency services with the client's address to ensure the safety of all parties
Imminent danger to others requires engaging emergency services who can physically intervene — the clinician's reach ends at the screen.
Which clinical skill is MOST critical for a telehealth clinician managing a client in acute psychological crisis?
Answer: Calm, clear verbal de-escalation and active listening
Verbal de-escalation and active listening are the primary tools available to a remote clinician who cannot use physical presence or environment control.
When should a telehealth clinician refer a client in crisis to a higher level of care (e.g., inpatient or intensive outpatient)?
Answer: When the risk level exceeds what can be safely managed remotely and the client cannot maintain safety between sessions
The decision to escalate care is based on whether the current telehealth setting can adequately contain and manage the client's risk.
A client's internet connection is poor during a mental health crisis session. The best fallback option is to:
Answer: Switch to a phone call using a pre-agreed backup number
A phone call preserves real-time voice communication, which is more clinically valuable than a frozen or pixelated video session.
Psychoeducation during a remote crisis session should include information about:
Answer: Crisis resources such as 988, local crisis lines, and emergency services with specific contact numbers
Providing concrete crisis resource information equips the client to seek help between sessions and after the call ends.
In remote crisis management, 'lethal means counseling' refers to:
Answer: Collaboratively reducing the client's access to objects or methods they could use to harm themselves
Lethal means counseling is an evidence-based intervention focused on reducing the accessibility of means that could be used for self-harm.
Which statement BEST reflects best practice for informed consent specific to telehealth crisis services?
Answer: Clients should be informed in advance of emergency protocols, including when the clinician will contact emergency services without consent
Informing clients upfront about the limits of confidentiality and the clinician's emergency protocols supports transparency and trust.