CTP Telehealth Program Development and Administration Flashcards
6 cards from real CTP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CTP Telehealth Program Development and Administration flashcards as text
Which quality improvement framework is most commonly used to test and implement changes in telehealth programs?
Answer: PDSA (Plan-Do-Study-Act) cycle
The PDSA cycle is the standard healthcare quality improvement framework, used iteratively in telehealth to plan changes, test them, study results, and act on findings.
What does the metric 'first connection success rate' measure in a telehealth program?
Answer: The percentage of visits where the technology connection is successfully established on the first attempt
First connection success rate measures technical reliability by tracking how often telehealth sessions establish successfully without troubleshooting on the initial attempt.
When patient satisfaction scores are declining in a telehealth program, what is the best first step?
Answer: Analyze satisfaction data by service type, provider, and demographics to identify patterns
Disaggregating satisfaction data by service type, provider, and patient demographics reveals specific root causes before making program changes.
Which KPI best measures telehealth's impact on improving patient access to care?
Answer: Reduction in time-to-appointment for telehealth vs. in-person visits
Time-to-appointment measures how quickly patients can access care; a reduction indicates telehealth is successfully lowering barriers to access.
What is the primary purpose of a telehealth clinical outcomes dashboard?
Answer: To monitor patient health outcomes and compare telehealth vs. in-person care effectiveness
A clinical outcomes dashboard tracks measurable patient health metrics to evaluate whether telehealth delivers outcomes comparable to in-person care delivery.
A telehealth administrator notices a high rate of patient-initiated session disconnections. What should be investigated first?
Answer: Bandwidth requirements, patient device compatibility, and platform stability
High disconnection rates most commonly result from insufficient bandwidth, incompatible patient devices, or platform instability that must be addressed systematically.