CTP Telehealth Program Development and Administration Flashcards
6 cards from real CTP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CTP Telehealth Program Development and Administration flashcards as text
Which core areas should a telehealth staff training program address?
Answer: Clinical protocols, technology use, and virtual patient communication
Telehealth training must cover clinical protocols adapted for virtual care, proper technology use, and effective communication techniques specific to virtual patient interactions.
What organizational strategy best addresses provider 'screen fatigue' during back-to-back telehealth appointments?
Answer: Scheduling breaks between video appointments and limiting consecutive telehealth hours
Scheduling regular breaks and limiting consecutive telehealth hours reduces screen fatigue and maintains provider effectiveness and well-being.
Which skill is unique to telehealth and not typically taught in traditional clinical training?
Answer: Performing a virtual environmental assessment of the patient's home
Observing a patient's home environment during a telehealth visit reveals safety risks and social determinants of health that are only visible in virtual care.
What tool is most appropriate for conducting ongoing telehealth competency assessment of clinical staff?
Answer: Standardized telehealth competency checklists with direct observation
Standardized competency checklists with direct observation provide objective, measurable assessments of staff telehealth skills and identify areas needing improvement.
What must staff training emphasize regarding documentation of telehealth encounters?
Answer: Document the modality, consent obtained, patient location, and clinical findings
Complete telehealth documentation must include the technology modality, evidence of patient consent, patient location at time of service, and full clinical findings to support billing and continuity.
Which accreditation body offers standards specifically designed to validate telehealth program quality, compliance, and patient safety?
Answer: URAC
URAC (Utilization Review Accreditation Commission) offers telehealth-specific accreditation standards that validate adherence to quality, compliance, and patient safety benchmarks.