CTC Telehealth Technology & Platform Management 2 — Questions and Answers
Question 1: Which encryption standard is most commonly required for telehealth video platforms to comply with HIPAA security rules?
- DES 56-bit
- AES 128-bit or higher (Correct answer)
- MD5 hashing
- Base64 encoding
Correct answer: AES 128-bit or higher
HIPAA requires strong encryption such as AES 128-bit or higher to protect electronic protected health information (ePHI) in transit and at rest.
Question 2: A patient reports that their video visit keeps freezing. After ruling out provider-side issues, what is the FIRST thing a telehealth coordinator should assess on the patient side?
- Browser version and plugins
- Patient's internet bandwidth and connection stability (Correct answer)
- Camera driver updates
- Operating system version
Correct answer: Patient's internet bandwidth and connection stability
Insufficient or unstable internet bandwidth is the most common cause of video freezing and should be assessed before other device-specific factors.
Question 3: What does the term 'asynchronous telehealth' refer to?
- Live two-way video visits
- Store-and-forward transmission of clinical data reviewed later (Correct answer)
- Remote patient monitoring with real-time alerts
- Telephone-only consultations
Correct answer: Store-and-forward transmission of clinical data reviewed later
Asynchronous (store-and-forward) telehealth involves collecting patient data—images, videos, or messages—and sending them for provider review at a later time.
Question 4: When selecting a telehealth platform, which feature is most critical for integration with an existing Electronic Health Record (EHR) system?
- Custom branding options
- HL7 FHIR API compatibility (Correct answer)
- Built-in payment processing
- Multi-language chat support
Correct answer: HL7 FHIR API compatibility
HL7 FHIR API compatibility allows seamless data exchange between telehealth platforms and EHR systems, reducing manual entry and errors.
Question 5: Which metric best reflects the clinical reliability of a remote patient monitoring (RPM) device?
- Battery life
- Bluetooth range
- Measurement accuracy and clinical validation studies (Correct answer)
- Device weight
Correct answer: Measurement accuracy and clinical validation studies
Clinical validation studies confirm that an RPM device produces accurate, reproducible measurements comparable to gold-standard clinical equipment.
Question 6: A telehealth coordinator needs to ensure the platform meets HIPAA's Business Associate Agreement (BAA) requirement. When must a BAA be in place?
- Only when the platform stores video recordings
- Before any ePHI is transmitted through the vendor's platform (Correct answer)
- After the first 100 patient visits
- Only for platforms serving Medicare patients
Correct answer: Before any ePHI is transmitted through the vendor's platform
A BAA must be executed with any vendor that creates, receives, maintains, or transmits ePHI before that vendor begins handling patient data.
Question 7: Which bandwidth level is generally recommended as a minimum for a stable, high-definition telehealth video session?
- 256 Kbps symmetric
- 1 Mbps symmetric (Correct answer)
- 10 Mbps download only
- 50 Mbps download only
Correct answer: 1 Mbps symmetric
Most telehealth platforms recommend at least 1 Mbps symmetric (upload and download) for a reliable HD video encounter.
CTC Telehealth Technology & Platform Management 2
Which encryption standard is most commonly required for telehealth video platforms to comply with HIPAA security rules?