CTC Technology-Enhanced Learning 3 — Questions and Answers
Question 1: Which online learning format is MOST aligned with a self-directed team learning culture?
- Mandatory live webinars with attendance tracking
- A curated resource library combined with team-chosen learning challenges (Correct answer)
- Weekly coach-led content lectures
- Standardized e-learning modules with fixed completion deadlines
Correct answer: A curated resource library combined with team-chosen learning challenges
A curated library paired with team-chosen challenges supports autonomy and intrinsic motivation, hallmarks of self-directed learning cultures.
Question 2: A team coach notices that a team's digital retrospective boards are consistently empty until the last minute before a session. What does this MOST likely indicate?
- The tool is too complicated
- Team members lack engagement or psychological safety with the digital format (Correct answer)
- The team completes reflections quickly so there is no need to add more earlier
- The coach is scheduling sessions too infrequently
Correct answer: Team members lack engagement or psychological safety with the digital format
Last-minute contributions often signal low engagement or discomfort sharing digitally in advance, pointing to an underlying safety or motivation issue.
Question 3: What distinguishes a learning management system (LMS) from a collaboration platform in a team coaching context?
- An LMS is designed for structured course delivery and tracking, while collaboration platforms facilitate dynamic team interaction (Correct answer)
- A collaboration platform tracks certification, while an LMS enables chat
- An LMS can only be used by individuals, not teams
- Collaboration platforms require no facilitation while LMS platforms always do
Correct answer: An LMS is designed for structured course delivery and tracking, while collaboration platforms facilitate dynamic team interaction
LMS platforms are built for structured, trackable learning paths, whereas collaboration platforms support fluid, ongoing team interaction and co-creation.
Question 4: When designing a technology-enhanced peer coaching program, which feature of the platform is MOST critical for sustaining participation?
- High-resolution video capability
- Low friction access and intuitive user experience (Correct answer)
- Integration with social media platforms
- Formal grading and certification upon completion
Correct answer: Low friction access and intuitive user experience
Participation drops sharply when technology feels cumbersome; low-friction, intuitive access reduces barriers and keeps peer coaching conversations flowing.
Question 5: A team coach uses live polling during a session to surface diverse perspectives quickly. What is the BEST follow-up action after revealing poll results?
- Move immediately to the next agenda item to maintain session pace
- Declare a majority-wins decision based on the poll
- Facilitate a structured dialogue to explore the reasoning behind differing responses (Correct answer)
- Send poll results to management as a team report
Correct answer: Facilitate a structured dialogue to explore the reasoning behind differing responses
Poll results are starting points for dialogue, not endpoints; facilitating exploration of differing views deepens understanding and team learning.
Question 6: Which approach BEST integrates technology into the '70-20-10' learning model for team development?
- Using digital tools only for formal training courses (the 10%)
- Deploying digital tools across all three tiers: simulations for experience, social platforms for peer learning, and e-modules for formal content (Correct answer)
- Replacing the 70% on-the-job learning with virtual reality simulations entirely
- Using technology exclusively for the 20% social learning component
Correct answer: Deploying digital tools across all three tiers: simulations for experience, social platforms for peer learning, and e-modules for formal content
Effective technology integration spans all three tiers — experiential, social, and formal — rather than limiting digital tools to just one category.
Question 7: A newly formed remote team is resisting using the digital coaching canvas the coach introduced. What is the MOST effective first response?
- Make the canvas mandatory and enforce usage in every session
- Replace the canvas with a purely verbal coaching approach
- Explore the team's concerns about the tool and co-design adaptations with them (Correct answer)
- Report the resistance to team leadership
Correct answer: Explore the team's concerns about the tool and co-design adaptations with them
Co-designing adaptations invites the team into ownership of the tool and uncovers whether resistance stems from usability, relevance, or trust issues.
CTC Technology-Enhanced Learning 3
Which online learning format is MOST aligned with a self-directed team learning culture?