CTC Technology-Enhanced Learning 2 — Questions and Answers
Question 1: A team coach wants to use a virtual whiteboard tool during a remote retrospective. What is the PRIMARY coaching consideration before introducing this technology?
- Ensuring the tool integrates with the team's project management software
- Assessing team members' digital literacy and comfort with the tool (Correct answer)
- Selecting the tool with the most visual features
- Getting approval from the IT department first
Correct answer: Assessing team members' digital literacy and comfort with the tool
Coaches must assess team readiness and comfort with new technology to avoid the tool becoming a barrier rather than an enabler of reflection.
Question 2: Which practice best supports psychological safety when a team uses an anonymous digital polling tool during a coaching session?
- Sharing individual poll results with the whole team immediately
- Using the poll results to identify underperformers
- Facilitating a group discussion around aggregated themes without attributing responses (Correct answer)
- Storing poll data for performance review purposes
Correct answer: Facilitating a group discussion around aggregated themes without attributing responses
Discussing aggregated themes without attribution preserves anonymity and maintains the psychological safety that honest input requires.
Question 3: A distributed team coach uses asynchronous video messages to provide between-session coaching nudges. What is the key risk to manage?
- Videos may be too long to be useful
- Lack of real-time feedback can delay the coaching loop and reduce impact (Correct answer)
- Team members may share videos externally
- Video quality may not meet professional standards
Correct answer: Lack of real-time feedback can delay the coaching loop and reduce impact
Asynchronous formats break the real-time feedback loop that coaching relies on, so coaches must design deliberate check-in moments to close the gap.
Question 4: Which digital tool feature most supports a team in tracking its own learning progress over multiple coaching engagements?
- Live video conferencing capability
- A persistent shared dashboard with visualized metrics and team agreements (Correct answer)
- Gamification with individual leaderboards
- Automated email reminders
Correct answer: A persistent shared dashboard with visualized metrics and team agreements
A persistent, shared dashboard allows the team to see its own patterns over time, reinforcing team ownership of learning rather than coach dependency.
Question 5: When coaching a team that has experienced 'Zoom fatigue,' what technology-enhanced learning adjustment is MOST appropriate?
- Switch all sessions to in-person immediately
- Reduce session frequency and introduce more asynchronous learning activities (Correct answer)
- Insist on camera-on policies to increase engagement
- Move all coaching to email threads
Correct answer: Reduce session frequency and introduce more asynchronous learning activities
Mixing async activities with reduced synchronous sessions respects energy levels while maintaining the team's learning momentum.
Question 6: A team coach introduces an AI-assisted sentiment analysis tool to monitor team chat channels. What ethical principle must guide this decision?
- AI tools are always objective so no special considerations are needed
- The team must provide informed consent and understand how the data will be used (Correct answer)
- Only the coach should have access to the sentiment data
- Sentiment data should be shared with senior leadership automatically
Correct answer: The team must provide informed consent and understand how the data will be used
Informed consent is foundational to ethical coaching practice, especially when technology monitors private team communications.
Question 7: In a technology-enhanced coaching session, a team's online collaboration tool crashes mid-exercise. How should the coach respond?
- Cancel the session and reschedule
- Panic and apologize profusely to rebuild trust
- Stay calm, pivot to a low-tech alternative, and use the moment to model adaptability (Correct answer)
- Blame the technology vendor to protect credibility
Correct answer: Stay calm, pivot to a low-tech alternative, and use the moment to model adaptability
A coach's calm pivot to alternatives models the resilience and adaptability they encourage in the team, turning disruption into a learning moment.
CTC Technology-Enhanced Learning 2
A team coach wants to use a virtual whiteboard tool during a remote retrospective.
What is the PRIMARY coaching consideration before introducing this technology?