CTC Itinerary Planning & Booking Systems 2 — Questions and Answers
Question 1: When a client requests a multi-destination itinerary, which GDS function allows an agent to hold multiple city pairs within a single Passenger Name Record (PNR)?
- Segment status codes
- Itinerary build with multiple air segments (Correct answer)
- Queue placement
- Ticket time limit override
Correct answer: Itinerary build with multiple air segments
A PNR in any major GDS can contain multiple air segments representing different city pairs, enabling a complete multi-destination itinerary within one record.
Question 2: A client books a round-trip ticket but wants to add a hotel for only the outbound leg. In a GDS workflow, this is accomplished by:
- Creating a separate PNR for the hotel segment
- Adding a passive hotel segment to the existing PNR (Correct answer)
- Canceling the air booking and rebooking with hotel included
- Using a standalone hotel booking engine only
Correct answer: Adding a passive hotel segment to the existing PNR
A passive hotel segment can be added to an existing air PNR to keep all travel components together for reference and service purposes.
Question 3: Which of the following best describes a 'waitlist' segment status code in a GDS booking?
- HL — seat confirmed and ticketed
- UC — unable to confirm, space not available (Correct answer)
- NN — need seats requested from airline
- HX — segment cancelled by agent
Correct answer: UC — unable to confirm, space not available
UC (Unable to Confirm) indicates the airline cannot provide the requested space, effectively placing the booking on a waitlist or rejecting it.
Question 4: A travel consultant is building an itinerary that crosses the International Date Line. Which consideration is MOST critical when calculating arrival times?
- Applying the correct fuel surcharge
- Adjusting the arrival date forward or backward by one day (Correct answer)
- Selecting the correct fare basis code
- Using the hub airport for connections
Correct answer: Adjusting the arrival date forward or backward by one day
Crossing the International Date Line means the arrival date shifts by one calendar day, which must be accurately reflected in the itinerary to avoid client confusion.
Question 5: In itinerary planning, what is the purpose of a 'minimum connecting time' (MCT)?
- The maximum layover allowed before a ticket expires
- The shortest time the airline deems sufficient to make a connection at a given airport (Correct answer)
- The time required to check in for an international flight
- The buffer time added by a GDS to all bookings automatically
Correct answer: The shortest time the airline deems sufficient to make a connection at a given airport
MCT is the airline- or airport-established minimum time required to make a legal connection, and itineraries with shorter layovers may not be bookable.
Question 6: A client needs a car rental that must be booked using an IATA-negotiated rate. Where would a consultant most efficiently locate and book this rate?
- The car rental company's public website
- A GDS car segment using corporate rate codes (Correct answer)
- A third-party aggregator like Kayak
- The client's personal loyalty account portal
Correct answer: A GDS car segment using corporate rate codes
GDS platforms provide access to negotiated and published car rental rates with IATA codes, allowing consultants to apply agency or corporate discounts directly.
Question 7: Which itinerary element would a CTC typically include to communicate visa requirements to a client?
- A passive segment with a visa alert code
- A remarks field or client remarks added to the PNR (Correct answer)
- A structured data field in the ticket itself
- An IATA travel advisory automatically generated by the GDS
Correct answer: A remarks field or client remarks added to the PNR
Client remarks or general remarks fields in the PNR are commonly used to document visa requirements and other advisory notes for client communication.
CTC Itinerary Planning & Booking Systems 2
When a client requests a multi-destination itinerary, which GDS function allows an agent to hold multiple city pairs within a single Passenger Name Record (PNR)?