CTC Coaching Models & Facilitation Techniques 3 — Questions and Answers
Question 1: In the Co-Active coaching model, 'fulfillment, balance, and process' represent:
- The three dimensions of a client's full life (Correct answer)
- Steps in the coaching conversation structure
- Competencies required for certification
- Team performance evaluation criteria
Correct answer: The three dimensions of a client's full life
Co-Active coaching addresses three life dimensions — fulfillment (values/purpose), balance (perspective), and process (being in the moment).
Question 2: Which facilitation tool is BEST suited for helping a team surface and prioritize many ideas quickly?
- Force field analysis
- Affinity mapping (Correct answer)
- SWOT analysis
- Fishbone diagram
Correct answer: Affinity mapping
Affinity mapping (KJ method) groups large numbers of ideas into themes, enabling teams to quickly organize and prioritize diverse input.
Question 3: What is the primary purpose of a 'contracting' conversation at the start of a team coaching engagement?
- Signing legal agreements about confidentiality
- Establishing shared expectations, roles, and boundaries (Correct answer)
- Assessing the team's current performance level
- Introducing the coaching model that will be used
Correct answer: Establishing shared expectations, roles, and boundaries
Contracting creates psychological safety and clarity by aligning on goals, roles, confidentiality, and how the coaching relationship will work.
Question 4: A team coach using the 'empty chair' technique is drawing from which therapeutic approach adapted for coaching?
- Cognitive Behavioral Therapy
- Gestalt therapy (Correct answer)
- Transactional Analysis
- Psychodrama
Correct answer: Gestalt therapy
The empty chair technique originates from Gestalt therapy and is used to help clients explore relationships or unspoken dialogues.
Question 5: In the context of team coaching, 'parallel process' refers to:
- Running two coaching sessions simultaneously
- The team mirroring dynamics from its broader organizational system (Correct answer)
- Using identical agendas across multiple teams
- Coaching both the team leader and team simultaneously
Correct answer: The team mirroring dynamics from its broader organizational system
Parallel process describes how a team unconsciously replicates patterns from its organizational context within the coaching relationship.
Question 6: Which question type is MOST effective for helping a team explore root causes during a facilitated retrospective?
- Leading questions
- Closed questions
- Socratic questions (Correct answer)
- Rhetorical questions
Correct answer: Socratic questions
Socratic questions probe assumptions, evidence, and implications, making them ideal for uncovering root causes in retrospective conversations.
Question 7: The 'Team Diagnostic Survey' (Hackman) measures team effectiveness across which primary dimension?
- Individual performance scores averaged across the team
- The degree to which team output meets stakeholder needs (Correct answer)
- Number of coaching sessions completed
- Leader behavior assessments
Correct answer: The degree to which team output meets stakeholder needs
Hackman's model assesses whether the team produces output that meets or exceeds the standards of those who receive or review it.
CTC Coaching Models & Facilitation Techniques 3
In the Co-Active coaching model, 'fulfillment, balance, and process' represent: