CTC Assessment & Evaluation Strategies 3 — Questions and Answers
Question 1: Which assessment tool is most useful for identifying how team members prefer to process information and make decisions?
- Team velocity chart
- Myers-Briggs Type Indicator (MBTI) or similar cognitive style inventory (Correct answer)
- Net Promoter Score
- Burn-down chart
Correct answer: Myers-Briggs Type Indicator (MBTI) or similar cognitive style inventory
Cognitive style inventories reveal individual preferences that influence team communication, conflict, and decision-making dynamics.
Question 2: A coach uses pre- and post-engagement surveys to evaluate impact. This design is best described as:
- A case study evaluation
- A pre-post quasi-experimental design (Correct answer)
- A randomized control trial
- A narrative inquiry
Correct answer: A pre-post quasi-experimental design
Pre-post designs measure change over the coaching engagement and are a practical quasi-experimental approach common in coaching evaluation.
Question 3: During a team assessment debrief, one member disputes the results publicly. The most effective coach response is to:
- Defend the assessment tool's validity aggressively
- Acknowledge the reaction, explore what feels inaccurate, and invite the team to examine the data together (Correct answer)
- Move on quickly to avoid conflict
- Remove the disputing member from the debrief
Correct answer: Acknowledge the reaction, explore what feels inaccurate, and invite the team to examine the data together
Acknowledging resistance and facilitating collective inquiry turns defensiveness into a productive learning moment for the whole team.
Question 4: What does a Team Diagnostic Assessment (TDA) primarily measure?
- Individual IQ scores
- Collective team effectiveness across relational and task dimensions (Correct answer)
- Financial performance indicators
- Individual coaching session quality
Correct answer: Collective team effectiveness across relational and task dimensions
The TDA, developed by Team Coaching International, assesses team effectiveness across productivity and positivity dimensions at the system level.
Question 5: A coach notices assessment data shows high advocacy but low inquiry within a team's communication. This finding suggests the team may struggle with:
- Completing tasks on time
- Genuine dialogue and collaborative learning (Correct answer)
- Managing budgets effectively
- Reporting to senior leadership
Correct answer: Genuine dialogue and collaborative learning
High advocacy with low inquiry indicates a team culture where people push their own views without genuinely exploring others' perspectives, limiting learning.
Question 6: A coach evaluating team resilience would most likely examine which of the following?
- Number of project milestones hit
- How the team responds to setbacks, stress, and unexpected change (Correct answer)
- Individual team member tenure
- Office layout and work environment
Correct answer: How the team responds to setbacks, stress, and unexpected change
Team resilience is revealed through behavioral responses to adversity, not static metrics like tenure or milestone counts.
Question 7: Which principle guides a CTC when selecting assessment tools for a new team engagement?
- Always use the same standard tool regardless of context
- Choose tools that align with the team's specific goals, context, and stage of development (Correct answer)
- Select the most expensive tool available
- Use only tools recommended by the team sponsor
Correct answer: Choose tools that align with the team's specific goals, context, and stage of development
Tool selection should be contextually driven, matching the team's maturity, goals, and unique challenges for the assessment to be meaningful.
CTC Assessment & Evaluation Strategies 3
Which assessment tool is most useful for identifying how team members prefer to process information and make decisions?