CTC Assessment & Evaluation Strategies 2 — Questions and Answers
Question 1: A team coach wants to assess psychological safety within a team. Which approach is most appropriate?
- Reviewing individual performance appraisals
- Using anonymous surveys with validated psychological safety scales (Correct answer)
- Observing only formal team meetings
- Tracking team velocity metrics over time
Correct answer: Using anonymous surveys with validated psychological safety scales
Anonymous surveys with validated scales (such as Amy Edmondson's measure) provide honest data on psychological safety without fear of reprisal.
Question 2: When evaluating team coaching effectiveness, which metric best reflects systemic change rather than individual improvement?
- Individual goal achievement rates
- Number of coaching sessions completed
- Shifts in team interaction patterns over time (Correct answer)
- Manager satisfaction scores
Correct answer: Shifts in team interaction patterns over time
Systemic change is evidenced by durable shifts in how team members interact, which reflects collective behavioral evolution beyond individual gains.
Question 3: A coach is conducting a mid-engagement evaluation and discovers the team has diverged from its original goals. The best next step is to:
- End the coaching engagement immediately
- Present findings and co-create revised goals with the team (Correct answer)
- Ignore the divergence and continue with the original plan
- Report the issue only to the sponsor
Correct answer: Present findings and co-create revised goals with the team
Co-creating revised goals with the team maintains ownership and ensures the evaluation leads to actionable realignment.
Question 4: Which of the following best describes a formative assessment in team coaching?
- A final report delivered at the end of the engagement
- Ongoing data collection used to adjust coaching in real time (Correct answer)
- A 360-degree feedback tool administered once
- A stakeholder satisfaction survey sent post-engagement
Correct answer: Ongoing data collection used to adjust coaching in real time
Formative assessment is iterative and informs ongoing coaching adjustments, unlike summative assessment which evaluates outcomes at the end.
Question 5: A team scores high on task performance but low on relationship quality in an assessment. As a CTC, you would prioritize:
- Celebrating task success and concluding the engagement
- Focusing next coaching sessions on relational dynamics (Correct answer)
- Dismissing relationship scores as irrelevant to outcomes
- Replacing low-scoring team members
Correct answer: Focusing next coaching sessions on relational dynamics
Sustainable high performance depends on healthy relationships; low relational quality signals a systemic risk to future effectiveness.
Question 6: Which statement about using quantitative data in team coaching evaluation is most accurate?
- Quantitative data alone fully captures team health
- Quantitative data should be triangulated with qualitative insights for a complete picture (Correct answer)
- Qualitative data is always more valid than quantitative data
- Quantitative data is only useful for executive sponsors, not coaches
Correct answer: Quantitative data should be triangulated with qualitative insights for a complete picture
Triangulating multiple data types provides a richer, more accurate understanding of team dynamics than any single source.
Question 7: When a sponsor requests a detailed report on individual team members' coaching responses, a CTC should:
- Provide all session notes to the sponsor immediately
- Share only aggregate team-level findings to protect individual confidentiality (Correct answer)
- Refuse any reporting to the sponsor
- Ask the team to self-report to the sponsor directly
Correct answer: Share only aggregate team-level findings to protect individual confidentiality
Sharing aggregate team-level data protects individual confidentiality while fulfilling the coach's accountability to the sponsoring organization.
CTC Assessment & Evaluation Strategies 2
A team coach wants to assess psychological safety within a team.
Which approach is most appropriate?