CTC CTC Technology & GDS Systems 2 — Questions and Answers
Question 1: What is an 'OBT' (Online Booking Tool) primarily used for in corporate travel management?
- Tracking traveler safety
- Allowing employees to self-book travel within company policy (Correct answer)
- Issuing electronic tickets
- Managing group flight manifests
Correct answer: Allowing employees to self-book travel within company policy
An OBT is a self-service booking platform that lets corporate travelers book trips autonomously while enforcing company travel policies and preferred supplier rates.
Question 2: Which technology allows travelers to receive boarding passes, booking confirmations, and itinerary updates directly on their mobile devices?
- GDS queuing
- Mobile travel apps and push notifications (Correct answer)
- Fax-based documentation
- EDI (Electronic Data Interchange)
Correct answer: Mobile travel apps and push notifications
Mobile travel apps combined with push notifications deliver real-time travel documents and updates directly to a traveler's smartphone.
Question 3: What does 'e-ticketing' mean in the context of air travel?
- Buying a ticket through email
- A paperless electronic record of a ticket stored in the airline's system (Correct answer)
- A discounted ticket sold only online
- A mobile boarding pass
Correct answer: A paperless electronic record of a ticket stored in the airline's system
An e-ticket is a digital ticket record stored in the airline's reservation system, replacing the physical paper ticket that was previously issued.
Question 4: A travel agency's 'back-office system' is used primarily to manage:
- Real-time flight availability
- Accounting, commission tracking, and invoicing (Correct answer)
- Client-facing online booking
- GDS seat maps
Correct answer: Accounting, commission tracking, and invoicing
Back-office systems handle the financial operations of a travel agency, including commission reconciliation, invoicing, accounts payable/receivable, and reporting.
Question 5: In the travel industry, what is 'API connectivity' most commonly used for?
- Training new travel agents
- Allowing different software systems to exchange data and inventory in real time (Correct answer)
- Issuing supplier identification numbers
- Managing traveler visa applications
Correct answer: Allowing different software systems to exchange data and inventory in real time
API (Application Programming Interface) connectivity allows travel technology platforms (OTAs, agencies, suppliers) to share live inventory and pricing data seamlessly.
Question 6: What is the primary benefit of using 'dynamic packaging' technology in a travel agency?
- It automatically upgrades clients to business class
- It allows agents to bundle flights, hotels, and activities with real-time pricing (Correct answer)
- It generates pre-packaged tours for wholesale distribution
- It manages loyalty point redemptions
Correct answer: It allows agents to bundle flights, hotels, and activities with real-time pricing
Dynamic packaging technology enables travel agencies to create customized, real-time-priced travel packages by combining flights, accommodation, and activities from multiple suppliers.
CTC CTC Technology & GDS Systems 2
What is an 'OBT' (Online Booking Tool) primarily used for in corporate travel management?