CTA Travel Technology & Systems 2 — Questions and Answers
Question 1: Which GDS uses the 'Sabre Red 360' interface as its primary agent desktop?
- Amadeus
- Travelport Galileo
- Sabre (Correct answer)
- Worldspan
Correct answer: Sabre
Sabre Red 360 is the modern web-based desktop interface developed by Sabre for travel agents.
Question 2: In airline booking systems, what does the term 'passive segment' refer to?
- A cancelled reservation held for rebooking
- A booking entered in the PNR for tracking purposes without actual inventory reservation (Correct answer)
- A standby ticket awaiting confirmation
- A codeshare segment operated by a partner airline
Correct answer: A booking entered in the PNR for tracking purposes without actual inventory reservation
A passive segment is a non-active record added to a PNR for itinerary tracking or car/hotel bookings without reserving real inventory.
Question 3: What technology standard allows travel agencies to receive real-time flight status updates and schedule changes from airlines?
- EDIFACT (Correct answer)
- SSIM
- AIRIMP
- NDC
Correct answer: EDIFACT
EDIFACT (Electronic Data Interchange for Administration, Commerce and Transport) is the UN standard used for electronic messaging including airline schedule and status updates.
Question 4: A travel agent uses a 'queuing' function in a GDS. What is its primary purpose?
- To place bookings on a waitlist with the airline
- To organize PNRs for follow-up action or monitoring (Correct answer)
- To batch-process ticket issuance overnight
- To send messages to hotel reservation systems
Correct answer: To organize PNRs for follow-up action or monitoring
Queues in a GDS are used to organize and manage PNRs that require follow-up, such as schedule changes, ticketing deadlines, or waitlisted segments.
Question 5: Which booking class code is most commonly associated with full-fare, unrestricted economy tickets on major US carriers?
- Q
- Y (Correct answer)
- B
- L
Correct answer: Y
The 'Y' booking class is universally recognized as the full-fare unrestricted economy class across most airline systems.
Question 6: What is the purpose of the 'SSR' (Special Service Request) field in a GDS PNR?
- To note agent commission levels
- To request special services such as wheelchair assistance, meal preferences, or seat accommodations (Correct answer)
- To flag a booking for supervisory review
- To store passport information for international travel
Correct answer: To request special services such as wheelchair assistance, meal preferences, or seat accommodations
SSR codes are used to communicate special passenger needs to airlines and service providers, such as WCHR for wheelchair or VGML for vegetarian meals.
Question 7: When using an online booking tool (OBT), what does 'policy compliance' enforcement typically control?
- The visual layout and color scheme of the booking interface
- Whether travelers can book outside company-approved vendors, fare classes, or price thresholds (Correct answer)
- The automatic addition of travel insurance to all bookings
- The currency conversion rates applied at checkout
Correct answer: Whether travelers can book outside company-approved vendors, fare classes, or price thresholds
OBT policy compliance tools enforce corporate travel policies by restricting or flagging bookings that fall outside approved parameters for cost, vendor, or class of service.
CTA Travel Technology & Systems 2
Which GDS uses the 'Sabre Red 360' interface as its primary agent desktop?