Assessment & Evaluation Methods Flashcards

A training needs analysis reveals a performance gap. Which finding would indicate a training solution is most appropriate?

Answer: Employees lack the knowledge or skill to perform correctly

Training addresses gaps caused by missing knowledge or skills; other gaps require non-training interventions.

In evaluation design, a control group is used to:

Answer: Provide a comparison baseline unaffected by training

A control group does not receive training, allowing evaluators to isolate the training's effect from other variables.

Which evaluation method involves observing employees performing tasks on the job after training?

Answer: Behavioral observation checklist

Behavioral observation checklists are used by supervisors or evaluators to assess on-the-job skill transfer.

Norm-referenced scoring compares a learner's performance to:

Answer: The performance of other learners in the group

Norm-referenced scoring ranks learners relative to each other rather than against a fixed standard.

A trainer collects qualitative feedback through open-ended survey questions after a course. The PRIMARY advantage of this approach is:

Answer: Rich, contextual insight into learner experiences

Open-ended questions capture nuanced learner perspectives and unexpected insights that closed items cannot reveal.

Phillips' ROI model extends Kirkpatrick's four levels by adding a fifth level that calculates:

Answer: Return on investment as a percentage

Phillips' Level 5 converts training benefits to monetary value and compares them to program costs to produce an ROI percentage.

Which question type on an assessment is MOST prone to guessing, reducing its reliability?

Answer: True/false

True/false items have a 50% chance of being answered correctly by random guessing, which reduces reliability.