Tourism Industry Standards & Best Practices Flashcards
7 cards from real CTA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Tourism Industry Standards & Best Practices flashcards as text
Under U.S. tourism industry standards, a 'familiarization trip' (FAM trip) is primarily designed to:
Answer: Educate travel professionals about a destination firsthand
FAM trips give travel agents, media, and tourism professionals direct experience of a destination to improve their ability to sell or promote it.
Which of the following best illustrates the 'multiplier effect' of tourism spending?
Answer: A tourist's hotel spending supports hotel staff, local suppliers, and service providers throughout the economy
The multiplier effect describes how tourist dollars circulate through the local economy, generating income for multiple sectors beyond the initial point of sale.
In the context of tourism quality standards, 'service recovery' means:
Answer: Effectively resolving a service failure to restore visitor satisfaction
Service recovery refers to the actions taken to address a service failure and restore the customer's confidence and satisfaction.
Which of the following is considered an ethical standard for tourism ambassadors when asked about a topic they don't know?
Answer: Confidently admit the knowledge gap and offer to find accurate information
Honesty and accuracy are core CTA values; admitting uncertainty and seeking correct information is far preferable to guessing.
A destination implementing a 'green certification' program for local businesses is primarily trying to achieve:
Answer: Recognize and incentivize environmentally responsible tourism practices
Green certification programs identify and reward businesses that meet environmental sustainability benchmarks, encouraging broader adoption of responsible practices.
Which behavior by a tourism professional would most undermine visitor trust?
Answer: Accepting undisclosed commissions for directing visitors to specific vendors
Undisclosed financial incentives for recommendations constitute a conflict of interest and violate the ethical standards of the tourism profession.
The practice of 'geotourism' as defined by National Geographic emphasizes:
Answer: Sustaining and enhancing the geographic character of a place through tourism
National Geographic defines geotourism as tourism that sustains or enhances the geographical character—environment, culture, aesthetics, heritage, and well-being—of a place.