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Facilitation Techniques & Coaching Skills Flashcards

7 cards from real CST practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Facilitation Techniques & Coaching Skills flashcards as text

  1. When should a CST shift from a coaching stance to a teaching stance during a training engagement?

    Answer: When the coachee lacks foundational knowledge needed to engage productively with coaching questions

    Teaching is appropriate when the coachee lacks the conceptual foundation to benefit from coaching questions — filling knowledge gaps enables more effective coaching.

  2. A CST facilitating a Product Backlog Refinement observes that the team is estimating stories without discussing scope first. The BEST facilitative intervention is:

    Answer: Ask the team a question like 'What does this story mean to each of you?' before estimates are given

    Asking a shared meaning question before estimates surfaces diverging assumptions and models the facilitative skill of slowing down before converging.

  3. The concept of 'clean questions' in coaching is BEST described as:

    Answer: Questions that avoid embedding the coach's assumptions into the coachee's thinking

    Clean questions originate from Clean Language methodology and are specifically designed not to impose the coach's metaphors or assumptions on the coachee's experience.

  4. During a Scrum class, participants are reluctant to role-play exercises. The BEST facilitation approach is:

    Answer: Explain the learning rationale, lower the stakes with low-risk scenarios, and let people opt roles

    Explaining the 'why,' reducing perceived risk, and preserving some agency dramatically improves voluntary engagement in experiential activities.

  5. What distinguishes a 'facilitative trainer' from a 'traditional instructor' in a Scrum training context?

    Answer: A facilitative trainer draws knowledge from participants and uses activities that generate insight

    Facilitative training is learner-centered and experiential, eliciting insight through activities rather than transferring knowledge through lecture.

  6. A CST notices a Scrum Master is consistently over-committed and burned out. Which coaching intervention is MOST appropriate as a starting point?

    Answer: Ask the SM to describe what they believe is their role and responsibility

    Exploring the SM's mental model of their role often reveals the beliefs driving over-commitment, making it a leverage point for sustainable change.

  7. Which of the following is an example of a 'scaling question' used in solution-focused coaching?

    Answer: 'On a scale of 1 to 10, where are you now, and what would a 7 look like?'

    Scaling questions in solution-focused coaching quantify current state and make incremental progress concrete, helping coachees identify small actionable steps.