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Facilitation Techniques & Coaching Skills Flashcards

7 cards from real CST practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Facilitation Techniques & Coaching Skills flashcards as text

  1. During a Sprint Retrospective, two team members get into a heated argument about code quality. As a Scrum Trainer facilitating, what is the BEST immediate action?

    Answer: Acknowledge the tension, name it openly, and invite the team to address it together

    Skilled facilitators name tension openly rather than avoiding it, creating psychological safety for the group to address conflict constructively.

  2. A CST is coaching a Scrum Master who tends to answer team questions immediately rather than letting the team problem-solve. Which coaching approach is MOST effective?

    Answer: Ask the Scrum Master powerful questions about what they notice when they jump in with answers

    Powerful questions prompt self-reflection and help the coachee discover their own patterns and motivations, which is more sustainable than directive advice.

  3. What is the PRIMARY purpose of a Liberating Structure such as '1-2-4-All' in a Scrum training context?

    Answer: To structure conversation so everyone's voice is included before converging as a group

    '1-2-4-All' sequences individual reflection, pair, small group, and full group sharing to maximize inclusion and idea diversity.

  4. A Scrum team's Daily Scrum consistently runs 20–30 minutes over time. As a coach, what is the BEST first step?

    Answer: Observe the meeting and ask the team reflective questions about what they notice

    Observing first and asking reflective questions helps the team develop awareness and ownership of their own process improvement.

  5. Which of the following BEST describes the coaching stance known as 'holding the space'?

    Answer: Creating an environment of safety, presence, and non-judgment so the coachee can explore freely

    Holding the space means creating psychological safety and being fully present so the coachee feels supported to think openly without judgment.

  6. A Product Owner consistently avoids engaging with the Development Team during the Sprint. As a CST coaching the Scrum Master, which question is MOST powerful?

    Answer: 'What do you imagine the PO is concerned about when it comes to the team?'

    Powerful questions invite the Scrum Master to empathize with the PO's perspective, which opens pathways to systemic rather than prescriptive solutions.

  7. In a large-group training session, a participant dominates discussion and prevents others from speaking. The MOST appropriate facilitator intervention is:

    Answer: Use a structured technique like round-robin or silent writing to distribute participation

    Structural interventions like round-robin or silent writing redistribute participation without singling out or shaming any individual.