A commercial customer reports that their video surveillance system shows a persistent black screen on two cameras. The salesperson learns the cameras are still under manufacturer warranty. What is the correct coordination sequence?
-
A
File a warranty claim with the manufacturer and schedule a technician visit
-
B
Tell the customer to buy replacement cameras and submit for reimbursement later
-
C
Advise the customer to adjust their camera settings independently
-
D
Transfer the customer directly to the manufacturer without any follow-up