A customer calls 30 days after installation to report that a motion sensor is triggering false alarms. What is the security salesperson's FIRST step in coordinating a resolution?
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A
Immediately dispatch a technician without asking questions
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B
Document the issue and escalate to the technical support team
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C
Tell the customer to reset the system and call back if the problem persists
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D
Advise the customer to disable the motion sensor until a tech is available