Quality Assurance & Improvement Flashcards
7 cards from real CSR practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
A new reporter asks how to handle a situation where two speakers talk simultaneously during a deposition. The best QA practice is to:
Answer: Note the crosstalk with a parenthetical such as '(Simultaneous speech)' and capture as much as possible from both speakers
Documenting simultaneous speech with a parenthetical notation and capturing as much testimony as possible maintains the integrity of the record.
Under a typical CSR quality assurance framework, a 'critical error' is best defined as:
Answer: An error that materially changes the meaning of testimony or legally significant information
Critical errors are those that alter the meaning of testimony or facts, as opposed to minor stylistic or formatting issues.
Which approach best reduces the risk of dictionary-related errors in CAT software translations?
Answer: Regularly updating and refining personal dictionaries based on job-specific terminology
Continuously refining personal dictionaries with job-specific terms reduces translation errors and improves overall accuracy.
A QA review finds that a reporter's transcripts frequently omit 'off the record' and 'back on the record' notations. This type of error is most serious because:
Answer: It fails to document when official testimony was not being recorded, which can have significant legal implications
Omitting on/off-record notations creates ambiguity about what testimony is part of the official record, which can affect legal proceedings.
Peer review among court reporters in a firm or professional network primarily contributes to quality improvement by:
Answer: Providing fresh perspectives that identify errors or inconsistencies a reporter may overlook in their own work
A second set of eyes from a peer can catch errors that the original reporter missed due to familiarity with the content.
When a court reporter receives negative client feedback about transcript quality, the first recommended action is to:
Answer: Acknowledge the concern, review the specific transcript to verify the issue, and determine the root cause
Acknowledging feedback, verifying the issue, and identifying the root cause are foundational steps in any quality improvement response.
A reporting firm tracks 'first-pass acceptance rate,' meaning transcripts accepted by clients without revision requests. An increase in this rate indicates:
Answer: Overall transcript quality is improving as fewer corrections are needed
A rising first-pass acceptance rate directly reflects improved transcript quality, as clients require fewer revisions.