Quality Assurance & Improvement Flashcards
7 cards from real CSR practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
A court reporter is asked to certify a transcript but believes it contains errors she cannot resolve from her notes or audio. She should:
Answer: Mark uncertain passages as 'unintelligible' and note the issue before certifying
Marking unresolvable passages as unintelligible and documenting the issue maintains the integrity of the certified record.
Which of the following is an example of a systemic quality issue rather than an individual reporter error?
Answer: Multiple reporters at a firm consistently omit exhibit references in their transcripts
A pattern across multiple reporters indicates a systemic training or procedural gap rather than isolated human error.
A reporting agency conducts random audits of 10% of transcripts monthly. This practice is best described as:
Answer: Proactive quality assurance sampling
Random sampling of transcripts before complaints arise is a proactive quality assurance measure.
When a reporter uses CAT software's built-in conflict resolution tool, its primary quality benefit is:
Answer: Reducing homophone and mistranslation errors by flagging ambiguous steno outlines
Conflict resolution tools flag steno outlines that could translate to multiple words, helping the reporter choose the correct translation.
A reporter's Q&A format transcript is returned because parentheticals interrupting questions are misplaced. The root cause is most likely:
Answer: Failure to follow NCRA or agency formatting standards for parenthetical placement
Misplaced parentheticals typically result from not adhering to established formatting standards for question-and-answer transcripts.
In the context of CSR quality assurance, 'turnaround compliance' refers to:
Answer: Meeting agreed-upon transcript delivery deadlines
Turnaround compliance measures whether transcripts are delivered within the contractually or professionally required timeframe.
A reporter regularly attends terminology workshops for medical and legal proceedings. This practice primarily supports quality by:
Answer: Expanding vocabulary knowledge to reduce misstrokes and misidentified terms
Knowing specialized terminology reduces translation errors and the need for 'inaudible' or phonetic placeholders in transcripts.