Quality Assurance & Improvement Flashcards
7 cards from real CSR practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
A court reporter discovers a scopist has introduced a homophone error ('their' vs. 'there') in a transcript. What is the most appropriate corrective action?
Answer: Return the transcript to the scopist with a correction note and update quality control procedures
Returning the transcript with a correction note addresses the immediate error and improves future quality through feedback.
Which metric is most commonly used to evaluate transcript accuracy in CSR quality assurance programs?
Answer: Error rate per 100 words
Error rate per 100 words is the standard metric for measuring transcript accuracy in court reporting quality programs.
A firm's QA review reveals that one reporter consistently misidentifies speaker designations during depositions. The best long-term solution is to:
Answer: Implement targeted training on multi-party proceeding techniques
Targeted training addresses the root cause and supports the reporter's professional development.
Under NCRA guidelines, what is the recommended proofreading approach when a reporter reviews their own transcript?
Answer: Read aloud against the audio recording
Reading aloud against the audio allows the reporter to catch both accuracy and omission errors simultaneously.
A transcript is returned by an attorney citing multiple instances of 'inaudible' markers where clear testimony was given. This most likely indicates:
Answer: The reporter did not adequately monitor real-time audio levels during the proceeding
Excessive 'inaudible' markers often indicate the reporter failed to monitor audio levels or position the microphone properly.
What does a 'read-back accuracy rate' measure in a court reporting QA program?
Answer: The percentage of read-back requests fulfilled without error
Read-back accuracy rate measures how often a reporter accurately reads back the stenographic record when requested.
When implementing a continuous improvement cycle (Plan-Do-Check-Act) in a reporting firm, the 'Check' phase most directly involves:
Answer: Collecting and analyzing data to evaluate whether changes achieved the desired improvement
The 'Check' phase involves measuring outcomes against expected results to determine if the improvement was effective.