CSPM Change Management & Control 2 — Questions and Answers
Question 1: Which type of change request updates the cost or schedule baseline to reflect approved scope changes?
- Corrective action
- Defect repair
- Baseline update (Correct answer)
- Preventive action
Correct answer: Baseline update
A baseline update formally revises the approved cost, schedule, or scope baseline to incorporate approved changes, keeping it a realistic reference point.
Question 2: Preventive actions in change management are BEST described as:
- Responses to defects found during quality inspection
- Proactive steps taken to ensure future project performance aligns with the project management plan (Correct answer)
- Reactive measures taken after a schedule delay occurs
- Documentation updates submitted after project closure
Correct answer: Proactive steps taken to ensure future project performance aligns with the project management plan
Preventive actions are proactive interventions made before a problem occurs to reduce the probability of future negative variances from the plan.
Question 3: Which of the following best distinguishes a corrective action from a preventive action?
- Corrective actions address future risks; preventive actions address current defects
- Corrective actions realign current performance with the plan; preventive actions reduce the likelihood of future deviations (Correct answer)
- Corrective actions require CCB approval; preventive actions do not
- Corrective actions are always budget-related; preventive actions are schedule-related
Correct answer: Corrective actions realign current performance with the plan; preventive actions reduce the likelihood of future deviations
Corrective actions bring current deviations back in line with the plan, while preventive actions reduce the probability that future performance will deviate.
Question 4: A project sponsor requests an addition to the project scope without adjusting the schedule or budget. This situation is BEST described as:
- A legitimate corrective action
- Scope creep (Correct answer)
- A risk response strategy
- A configuration management request
Correct answer: Scope creep
Scope creep occurs when scope is expanded without corresponding adjustments to the schedule, cost, or resources, threatening project success.
Question 5: Which change management metric BEST indicates whether a project's change control process is efficient?
- Total number of stakeholders involved in change reviews
- Average time from change request submission to CCB decision (Correct answer)
- Number of change requests submitted per quarter
- Percentage of changes funded by contingency reserve
Correct answer: Average time from change request submission to CCB decision
The average cycle time from submission to decision reflects the speed and efficiency of the change control process, helping identify bottlenecks.
Question 6: In a large program, a change request affecting multiple interdependent projects should FIRST be reviewed by:
- The individual project managers for each affected project independently
- The program-level Change Control Board to assess cross-project impacts (Correct answer)
- The project sponsor of the initiating project
- The project scheduler to update the master timeline
Correct answer: The program-level Change Control Board to assess cross-project impacts
A program-level CCB has visibility into interdependencies across projects and is best positioned to assess cumulative impacts of changes that span multiple projects.
Question 7: When a change request is rejected by the CCB, the project manager should:
- Implement the change anyway if the team believes it is beneficial
- Document the rejection decision, communicate the outcome to the requestor, and archive the change request (Correct answer)
- Immediately escalate the rejection to the project sponsor for override
- Remove the change request from the issue log
Correct answer: Document the rejection decision, communicate the outcome to the requestor, and archive the change request
Documenting and communicating a rejection ensures transparency, maintains project records, and respects the formal governance process.
CSPM Change Management & Control 2
Which type of change request updates the cost or schedule baseline to reflect approved scope changes?