CSPA Cheat Sheet 2026

The 30 highest-yield CSPA facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. What does 'copy and paste' allow you to do in a word processing program? → Duplicate selected text or content and place it in another location
2. You are writing an email to your manager to request a week of vacation. What is the primary purpose of this communication? → To inform your manager of your intention to be absent and to seek approval.
3. Which of the following best describes "brainstorming" in the problem-solving process? → Generating a wide range of potential solutions without immediate evaluation
4. What does the term 'cloud storage' refer to? → Storing data on remote servers accessed via the internet
5. What is the significance of setting criteria for evaluating solutions in problem-solving? → It helps in systematically comparing and assessing different options
6. On a workplace safety form, a field is marked with an asterisk (*). What does this typically indicate? → The field is required
7. Which of the following sentences is punctuated correctly? → The presentation covers three main topics: marketing, sales, and customer service.
8. How can summarizing a passage improve comprehension? → By condensing the main ideas into a concise form
9. Which of the following best describes a computer 'operating system'? → The software that manages hardware and software resources of a computer
10. An invoice has a column labeled 'QTY,' another labeled 'DESC,' and another labeled 'EXT.' What does 'EXT' most likely stand for? → Extended price
11. When faced with a complex problem, what is a useful strategy to manage it effectively? → Breaking the problem down into smaller, manageable parts
12. Which file format is most commonly used to share documents that should not be easily edited? → PDF
13. What is the main purpose of a word processing program? → To create, edit, format, and print text-based documents
14. Evaluate the expression 5x - 3y if x = 4 and y = 2. → 14
15. During a workplace training session, the trainer speaks at a fast pace. What is the best strategy for capturing key information? → Note only main points and key terms using your own shorthand
16. In a workplace setting, which of the following is an appropriate use of company email? → Communicating work-related information with colleagues and clients
17. How can "trial and error" be effectively used in problem-solving? → By testing multiple solutions and learning from failures
18. A floor plan is drawn to a scale of 1:100. On the plan, a rectangular room measures 5 cm by 4 cm. What is the actual area of the room in square metres? → 20 square metres
19. A supervisor says: 'Make sure the report is done by end of day, but quality is more important than speed.' What is the key message? → A high-quality report is the priority, but it is still due today
20. What is the purpose of a topic sentence in a paragraph? → To introduce the main idea of the paragraph
21. What is a spreadsheet program primarily used for? → Organizing, calculating, and analyzing numerical data in rows and columns
22. A supervisor gives the following verbal instruction: 'Complete the inventory count, then email me the results before noon.' Which task must be done first? → Complete the inventory count
23. When a reader uses their own prior knowledge to understand unstated meanings in a text, they are primarily using which reading comprehension skill? → Drawing inferences
24. A manager leaves a voicemail asking you to call back about your shift on Friday. What information should you have ready before returning the call? → Your scheduled hours on Friday and any relevant context about that shift
25. Which of the following is an example of two-factor authentication (2FA)? → Logging in with a password and then entering a code sent to your phone
26. What is the role of supporting details in a text? → To provide evidence and examples that reinforce the main idea
27. How can identifying the author’s purpose enhance comprehension? → By clarifying why the author wrote the text
28. What does 'attachment' mean in the context of email? → A file sent along with an email message
29. An electrician charges a $50 call-out fee and then $75 per hour for labour. If the total bill was $275, how many hours of labour were charged? → 3 hours
30. A production log uses the code 'N/A' in several cells. What does 'N/A' mean in a workplace document? → Not Applicable