CSM Professional Ethics & Compliance 2

Question 1

A sales rep discovers a competitor's confidential pricing sheet left by accident at a trade show. What is the ethical course of action?

Accepted Answer

Return it to the competitor without reviewing it

Answer

Using or retaining a competitor's confidential information obtained by accident is unethical and potentially illegal; it should be returned immediately.

Question 2

Under the Foreign Corrupt Practices Act (FCPA), which of the following payments is generally permitted?

Accepted Answer

Facilitating payments to expedite routine government actions

Answer

The FCPA has a narrow exception for facilitation payments that expedite routine, non-discretionary government actions like processing permits.

Question 3

A sales manager pressures the team to backdate a contract to meet the quarterly quota. This action primarily violates which principle?

Accepted Answer

Integrity and honesty

Answer

Backdating contracts constitutes fraud and directly violates the core ethical principle of integrity and honesty in business dealings.

Question 4

Which law governs telemarketing sales practices in the United States and requires do-not-call compliance?

Accepted Answer

Telephone Consumer Protection Act (TCPA)

Answer

The TCPA regulates telemarketing calls, texts, and faxes, including enforcement of the National Do Not Call Registry.

Question 5

An ethical sales culture is best reinforced when leadership does which of the following?

Accepted Answer

Models ethical behavior and applies rules consistently

Answer

Ethical culture is most durable when leaders visibly model the behavior they expect and enforce standards consistently across all levels.

(CSM) Certified Sales Manager Practice Test

(CSM) Certified Sales Manager Practice Test

CSM Professional Ethics & Compliance 2