CSM Leadership & Team Management 3

Question 1

Which decision-making model is MOST appropriate when a software manager needs a quick decision and team consensus is not feasible?

Accepted Answer

Autocratic decision-making

Answer

Autocratic decision-making is appropriate in time-critical situations where the manager has sufficient information and speed is prioritized over buy-in.

Question 2

A software manager is preparing performance reviews. Which feedback model structures feedback as Situation-Behavior-Impact?

Accepted Answer

SBI Model

Answer

The SBI (Situation-Behavior-Impact) model helps managers deliver specific, objective feedback by describing the context, the observed behavior, and its effect.

Question 3

When managing a geographically distributed software team across multiple time zones, which practice is MOST critical for maintaining cohesion?

Accepted Answer

Establishing clear communication protocols and overlapping core hours

Answer

Clear protocols and defined overlapping hours ensure all distributed team members can collaborate effectively without requiring unreasonable schedule changes.

Question 4

Which of the following BEST describes the role of a servant leader in a software organization?

Accepted Answer

A leader who removes obstacles and supports team members to help them succeed

Answer

Servant leadership, popularized by Robert Greenleaf, centers on the leader serving the team by clearing obstacles, providing resources, and enabling team success.

Question 5

A software manager wants to delegate a task to a team member. Which factor is LEAST relevant when choosing who to delegate to?

Accepted Answer

The team member's physical office location

Answer

Physical location is largely irrelevant to delegation decisions in modern software teams; workload, skills, and developmental interest are the primary considerations.

(CSM) Certified Software Manager Practice Test

(CSM) Certified Software Manager Practice Test

CSM Leadership & Team Management 3