Communication & Stakeholder Management Flashcards
7 cards from real CSM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Management flashcards as text
In a stakeholder power-interest grid, stakeholders with HIGH power and LOW interest should be managed by:
Answer: Keeping them satisfied with targeted, concise communication
High-power, low-interest stakeholders should be kept satisfied to prevent disengagement from turning into active opposition.
Which of the following BEST describes a communication audit in a strategic management context?
Answer: A systematic evaluation of communication channels, messages, and effectiveness
A communication audit systematically evaluates current channels, message clarity, and effectiveness to identify gaps and improvements.
What is the primary risk of 'information overload' in stakeholder communications?
Answer: Critical messages are missed or ignored amid excessive information
When stakeholders receive too much information, they may filter out important messages, reducing communication effectiveness.
A strategic manager wants to gauge stakeholder sentiment before launching a new policy. Which approach is MOST appropriate?
Answer: Conduct pre-launch focus groups or interviews with key stakeholders
Pre-launch focus groups or interviews gather qualitative stakeholder sentiment before decisions are finalized, allowing for adjustments.
Which conflict resolution style involves finding a middle ground where both parties give up something?
Answer: Compromising
Compromising requires both parties to make concessions to reach an agreement, unlike collaboration where a fully satisfying solution is sought.
When preparing an executive briefing, which structural approach is most effective for time-constrained senior leaders?
Answer: Pyramid principle: conclusion first, then supporting evidence
The pyramid principle leads with the key conclusion or recommendation, then provides supporting details, respecting executives' limited time.
A CSM candidate identifies that a key external stakeholder has not been receiving project updates. What should be done FIRST?
Answer: Assess why they were excluded and determine their communication preferences
Understanding why a stakeholder was excluded and what their preferences are ensures future communications are appropriate and effective.