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Communication & Stakeholder Management Flashcards

7 cards from real CSM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Communication & Stakeholder Management flashcards as text

  1. A project manager discovers that two key stakeholders have conflicting priorities that are stalling progress. What is the BEST first step?

    Answer: Facilitate a structured dialogue to surface shared interests

    Facilitating structured dialogue helps uncover underlying shared interests and builds consensus without bypassing either stakeholder.

  2. Which communication model best describes the process where noise can distort the intended message between sender and receiver?

    Answer: Shannon-Weaver model

    The Shannon-Weaver model explicitly incorporates 'noise' as a factor that can distort signal transmission between sender and receiver.

  3. A strategic manager needs to communicate a sensitive organizational restructuring. Which channel is MOST appropriate?

    Answer: In-person town hall with Q&A session

    An in-person town hall allows for two-way communication, enables leaders to convey empathy, and lets employees ask questions directly.

  4. Stakeholder salience is determined by which three attributes in Mitchell, Agle & Wood's framework?

    Answer: Power, legitimacy, and urgency

    Mitchell, Agle & Wood define stakeholder salience through the combination of power, legitimacy, and urgency.

  5. What does 'active listening' primarily require a strategic communicator to do?

    Answer: Demonstrate understanding through paraphrasing and clarifying questions

    Active listening is demonstrated by paraphrasing what was said and asking clarifying questions to confirm understanding.

  6. A stakeholder engagement plan should be revisited most frequently when:

    Answer: Significant project milestones or organizational changes occur

    Stakeholder needs and influence shift with major milestones or organizational changes, requiring the engagement plan to be updated.

  7. Which technique is MOST effective for managing a stakeholder who is highly influential but currently resistant to a strategic initiative?

    Answer: Engage them early with personalized communication addressing their concerns

    Engaging resistant but influential stakeholders early with tailored communication converts potential blockers into advocates.