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Change Management & Adaptation Flashcards

7 cards from real CSM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Change Management & Adaptation flashcards as text

  1. In Lewin's Force Field Analysis, what must happen for change to occur successfully?

    Answer: Driving forces must exceed or restraining forces must be reduced

    Change occurs when driving forces outweigh restraining forces, either by strengthening drivers or reducing resistors.

  2. A company is transitioning to a new ERP system and employees are resisting. According to change management best practices, what is the FIRST step leadership should take?

    Answer: Communicate the vision and reasons for change clearly

    Clear communication of the change vision and its rationale is the foundational first step to addressing resistance.

  3. Which change management model uses the stages of Awareness, Desire, Knowledge, Ability, and Reinforcement?

    Answer: ADKAR Model

    ADKAR, developed by Prosci, is an individual-focused change model with those five sequential building blocks.

  4. A strategic manager notices that after a major restructuring, employees have returned to old workflows despite training. Which phase of Lewin's model has failed?

    Answer: Refreeze

    The Refreeze phase stabilizes new behaviors into the culture; failure here causes regression to old habits.

  5. When managing organizational change, 'quick wins' are strategically important because they:

    Answer: Build momentum and demonstrate the viability of the change

    Quick wins build credibility, maintain momentum, and counter skepticism during longer change initiatives.

  6. An organization is undergoing digital transformation. Employees in the 'late majority' adopter category are best described as:

    Answer: Skeptics who adopt only after seeing widespread success

    The late majority, per Rogers' Diffusion of Innovation, adopts change only after most others have and risks appear minimal.

  7. Which approach to change management is most appropriate when an organization faces an urgent crisis requiring immediate action?

    Answer: Directive change driven by top leadership decisions

    Crisis situations demand directive, top-down change because speed and decisiveness outweigh the benefits of broad participation.