Stakeholder Communication & Relations Flashcards
7 cards from real CSM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Stakeholder Communication & Relations flashcards as text
A software manager discovers that a key stakeholder has been receiving status reports but never reads them. What is the most appropriate response?
Answer: Schedule a meeting to understand their preferred communication format
Understanding a stakeholder's preferred communication style and format is essential to ensuring information is actually received and acted upon.
Which technique is BEST suited for identifying all relevant stakeholders at the start of a software project?
Answer: Conducting stakeholder brainstorming sessions with the project team
Structured brainstorming with the project team helps surface stakeholders across departments, external parties, and indirect influencers that might otherwise be missed.
A project sponsor keeps changing requirements after each sprint review. What stakeholder management strategy should a software manager apply?
Answer: Document each change request and implement a formal change control process
A formal change control process captures each request, evaluates its impact, and ensures changes are approved and communicated before implementation.
When communicating technical risks to a non-technical executive stakeholder, which approach is most effective?
Answer: Present risks in terms of business impact, timelines, and costs
Non-technical stakeholders respond best to business-oriented language that connects technical risks to outcomes they care about, such as schedule, budget, and value.
A software manager needs to present negative project news to stakeholders. Which communication principle should guide this situation?
Answer: Be transparent, timely, and present the issue alongside a mitigation plan
Timely and honest communication paired with a mitigation plan maintains stakeholder trust and allows for collaborative problem-solving.
In a stakeholder communication plan, what does 'communication frequency' refer to?
Answer: How often each stakeholder receives project updates
Communication frequency specifies how often particular stakeholders receive updates, such as weekly status reports or monthly executive summaries.
Which of the following best describes 'active listening' in stakeholder meetings?
Answer: Fully concentrating, understanding, and responding thoughtfully to the stakeholder
Active listening involves full engagement with the speaker, including understanding their message, asking clarifying questions, and responding in a way that confirms comprehension.