CSJT Leadership and Influencing 2

Question 1

A colleague consistently ignores your suggestions during team meetings even though your ideas are later proven correct. What is the most effective response?

Accepted Answer

Continue sharing ideas and build credibility through documented results

Answer

Escalate the issue to your supervisor immediately

Answer

Stop contributing ideas to avoid conflict

Answer

Confront the colleague publicly during the next meeting

Question 2

You are leading a project and discover a team member is significantly more knowledgeable than you in a critical area. What should you do?

Accepted Answer

Leverage that team member's expertise and give them appropriate responsibility

Answer

Avoid delegating tasks in that area to maintain authority

Answer

Transfer the team member to another project

Answer

Conceal the knowledge gap from your supervisor

Question 3

During a departmental change initiative, half the staff openly resist the new process. As the supervisor, what is your first priority?

Accepted Answer

Identify and address the underlying concerns driving resistance

Answer

Enforce compliance through disciplinary warnings

Answer

Proceed with implementation and ignore the resistance

Answer

Delay the initiative indefinitely until all staff agree

Question 4

A high-performing employee requests a schedule change that the rest of the team cannot receive. How should you respond?

Accepted Answer

Evaluate the request based on operational impact and fairness principles, then decide consistently

Answer

Grant it immediately to retain top talent

Answer

Deny it to maintain uniform team policy

Answer

Offer it only if the employee agrees to take on additional duties

Question 5

You need to persuade senior leadership to approve a new program with significant upfront costs. Which approach is most effective?

Accepted Answer

Present data-driven projections showing long-term return on investment

Answer

Emphasize your personal commitment to the program

Answer

Minimize the costs in your presentation to ease approval

Answer

Request approval verbally to avoid creating a paper trail

Question 6

A newly promoted supervisor finds that former peers are not following their directives. What is the most appropriate action?

Accepted Answer

Hold a team meeting to clarify the new reporting structure and set expectations collaboratively

Answer

Immediately involve HR to address insubordination

Answer

Report every instance of non-compliance to senior management

Answer

Revert to a peer role to avoid conflict

Question 7

You observe that two units in your agency have duplicated efforts on the same project, wasting resources. You have no authority over either unit. What is the best approach?

Accepted Answer

Bring the issue to a shared supervisor or propose a coordination meeting between the units

Answer

Do nothing since it is outside your authority

Answer

Inform only one unit without telling the other

Answer

Document the waste and submit a formal complaint