Interpersonal & Communication Skills Flashcards
7 cards from real CSJT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Interpersonal & Communication Skills flashcards as text
You notice a coworker appears visibly distressed at their desk. The most appropriate action is to:
Answer: Privately check in and ask if they are okay or need any support
A private, caring check-in respects the coworker's dignity while offering support.
When you must deliver negative feedback to a peer, which approach is most constructive?
Answer: Describe the specific behavior, its impact, and suggest an improvement
Specific, behavior-focused feedback with a path forward is more actionable and less damaging than general criticism.
A citizen asks you a question that involves a policy you are uncertain about. You should:
Answer: Inform the citizen you will verify the information and follow up promptly
Committing to verify and follow up maintains trust and ensures the citizen receives accurate information.
In a high-stress period, team morale is low. As a team member, the most effective contribution is to:
Answer: Acknowledge the difficulty, focus on what you can control, and offer help to others
Acknowledging difficulty while focusing on actionable steps and supporting others builds resilience and morale.
A coworker frequently makes off-color jokes that make others uncomfortable. The best first step is to:
Answer: Tell the coworker directly and professionally that the jokes are inappropriate
A direct, professional conversation gives the coworker an opportunity to change before formal action is required.
Active listening during a conversation primarily involves:
Answer: Maintaining eye contact, nodding, and paraphrasing to confirm understanding
Active listening involves both nonverbal engagement and verbal confirmation that you have understood the speaker.
You are asked to relay a supervisor's decision to your team that you personally disagree with. You should:
Answer: Deliver the decision professionally and address questions, raising your concerns separately with the supervisor
Delivering decisions professionally while voicing your disagreement through proper channels maintains team trust and organizational integrity.