Interpersonal & Communication Skills Flashcards
7 cards from real CSJT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Interpersonal & Communication Skills flashcards as text
You overhear two coworkers spreading inaccurate information about a policy change. The best response is to:
Answer: Politely correct the misinformation and share the accurate policy details
Sharing accurate information prevents confusion and demonstrates responsibility without unnecessarily escalating the situation.
A team member is consistently late submitting their portion of a shared project, affecting your deadlines. You should first:
Answer: Speak with them directly to understand any obstacles and agree on a solution
A direct conversation first respects your colleague's autonomy and may reveal addressable obstacles.
When writing an official memo to staff, the most effective approach is to:
Answer: Use clear, plain language with a logical structure and key action items highlighted
Clear, plain language with a logical structure ensures the message is understood and acted upon by all readers.
A new employee asks you a question outside your area of expertise. You should:
Answer: Acknowledge your limitation and direct them to the appropriate resource or person
Admitting limitations and redirecting builds trust and ensures the new employee gets accurate guidance.
During a cross-departmental meeting, disagreements become personal. As a participant, you should:
Answer: Redirect the discussion back to the issues at hand using neutral language
Steering conversation back to the issue, rather than personalities, maintains focus and professionalism.
A supervisor praises a project outcome but attributes it entirely to someone else's work when you contributed equally. The best response is to:
Answer: Privately and respectfully clarify your contributions to the supervisor afterward
A private, calm conversation with the supervisor corrects the record without creating public tension.
Which communication style is most appropriate when presenting data-driven findings to decision-makers?
Answer: Objective, structured, and evidence-based
Decision-makers rely on objective, structured, and evidence-based presentations to make informed choices.