CSE Technical Product Knowledge & Demonstration 3

Question 1

A prospect asks whether your SaaS platform supports single sign-on (SSO). Which response best demonstrates deep technical product knowledge?

Accepted Answer

Yes, we support SSO via SAML 2.0 and OIDC, and can integrate with providers like Okta, Azure AD, and Google Workspace

Answer

Specifying supported protocols (SAML 2.0, OIDC) and named IdP integrations demonstrates authoritative technical knowledge and reduces follow-up questions.

Question 2

During a demo, a prospect asks about your platform's uptime SLA. The documented SLA is 99.9%. How much downtime does this allow per year?

Accepted Answer

Approximately 8.7 hours

Answer

99.9% uptime allows roughly 0.1% downtime, which calculates to approximately 8.76 hours per year (8,760 hours × 0.001).

Question 3

Which of the following best describes the difference between horizontal scaling and vertical scaling when discussing platform architecture with a prospect?

Accepted Answer

Horizontal scaling adds more server instances to distribute load; vertical scaling increases the resources of an existing server

Answer

Horizontal scaling (scale out) distributes load across more nodes, while vertical scaling (scale up) enhances a single node's capacity.

Question 4

A prospects' security team asks about your platform's approach to secrets management. What is the most appropriate technical answer?

Accepted Answer

We use a dedicated secrets vault (e.g., HashiCorp Vault or AWS Secrets Manager) with rotation policies and audit logging

Answer

Dedicated secrets vaults with rotation and audit logging represent industry best practice and satisfy enterprise security requirements.

Question 5

When demonstrating a product's reporting module, a technical buyer asks about the underlying data refresh rate. Why does this matter to the buyer?

Accepted Answer

It affects how current the data is in reports, which impacts decision-making timeliness

Answer

Data refresh rate directly determines the freshness of insights; stale data can lead to poor operational or strategic decisions.

(CSE) Certified Sales Engineer Practice Test

(CSE) Certified Sales Engineer Practice Test

CSE Technical Product Knowledge & Demonstration 3