Risk Management & Quality Assurance Flashcards
7 cards from real CSC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Risk Management & Quality Assurance flashcards as text
What is the primary goal of a 'pre-mortem' analysis in a consulting engagement's risk management process?
Answer: To proactively imagine the project has failed and identify what could have caused it
A pre-mortem asks the team to prospectively envision failure and work backward to surface risks that may be overlooked in conventional planning.
A client's process has a Cpk value of 0.8. What does this indicate about the process?
Answer: The process is not capable and is producing defects beyond specification limits
A Cpk below 1.0 indicates the process is not capable of consistently producing output within specification limits.
When managing a multinational consulting project, which additional risk category should receive heightened attention compared to a domestic engagement?
Answer: Geopolitical, regulatory compliance, and currency exchange risks
Multinational projects introduce geopolitical instability, varying legal frameworks, and foreign exchange volatility that domestic projects largely avoid.
A Pareto chart used in quality analysis is BEST suited to:
Answer: Identifying the vital few causes responsible for the majority of defects
A Pareto chart applies the 80/20 rule, visually prioritizing the few causes that account for most of the quality problems.
A senior consultant is asked to review a project's risk register and finds many risks listed with no owners assigned. What is the MOST significant consequence of this gap?
Answer: No one is accountable for monitoring or responding to those risks, making them likely to be ignored
Unowned risks have no accountable party to monitor triggers or execute responses, which typically results in risks materializing unnoticed.
Which quality management concept involves cross-functional teams systematically analyzing potential failure modes and their effects before they occur?
Answer: Failure Mode and Effects Analysis (FMEA)
FMEA proactively evaluates each potential failure mode, its severity, occurrence likelihood, and detectability to prioritize prevention efforts.
In consulting risk management, what is the key difference between a 'risk trigger' and a 'risk event'?
Answer: A trigger is an early warning signal that a risk may occur; a risk event is the risk actually materializing
Risk triggers are leading indicators or conditions that warn a risk is imminent, while the risk event is the actual occurrence of the risk.