Professional Standards & Best Practices Flashcards
7 cards from real CSC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Standards & Best Practices flashcards as text
A senior consultant discovers that a client's internal champion is misrepresenting project progress to senior executives. What is the most appropriate first step?
Answer: Document the discrepancy and have a private conversation with the champion first
Raising concerns privately with the client champion first preserves the relationship and gives them an opportunity to correct the situation before escalation becomes necessary.
Which documentation practice best supports knowledge transfer at the conclusion of a consulting engagement?
Answer: Creating detailed runbooks with step-by-step processes tied to specific team roles
Detailed runbooks tied to client roles ensure the client team can independently execute processes after the engagement ends.
When billing a client for travel time, a senior consultant should adhere to which standard practice?
Answer: Follow the engagement letter's specific terms regarding travel billing
The engagement letter establishes the contractual terms for billing, including travel time policies, and must be followed to avoid disputes.
A consultant is asked to provide a reference for a former client who was dissatisfied with the engagement outcome. The best approach is to:
Answer: Provide an honest, balanced reference that focuses on factual scope and deliverables
Professional standards require honest and factual references; misrepresenting an engagement's outcome exposes the consultant to ethical and legal risk.
Under professional best practices, what is the recommended approach when a client requests a significant scope change mid-engagement?
Answer: Issue a formal change order documenting the new scope, timeline, and cost before proceeding
A formal change order protects both parties by clearly documenting agreed-upon changes to scope, schedule, and fees before work begins.
A senior consultant notices a team member consistently taking credit for work performed by junior staff in client meetings. This behavior should be addressed because it:
Answer: Undermines junior staff development and violates professional integrity standards
Professional integrity standards require accurate attribution of work, and failure to credit junior contributors undermines their development and team trust.
When presenting a recommendation that the client's leadership team is likely to resist, a senior consultant should:
Answer: Deliver the full recommendation with supporting evidence and acknowledge anticipated concerns proactively
Senior consultants are obligated to deliver complete, evidence-based recommendations even when unwelcome, while proactively addressing expected objections.