CSC Change Management & Organizational Development Flashcards

Which change management model uses the stages Unfreeze, Change, and Refreeze to guide organizational transitions?

Answer: Lewin's Change Management Model

Lewin's Change Management Model outlines three stages—Unfreeze, Change, and Refreeze—to help organizations transition effectively.

In the ADKAR change management model, what does the letter 'K' stand for?

Answer: Knowledge

In the ADKAR model, 'K' stands for Knowledge, representing the need for individuals to know how to change.

A senior consultant is leading a large-scale ERP implementation. Which factor is MOST critical to ensuring successful organizational adoption?

Answer: Securing executive sponsorship and visible leadership support

Executive sponsorship and visible leadership support are the most critical factors for successful organizational adoption of major change initiatives.

What is the primary purpose of a stakeholder impact assessment during organizational change?

Answer: To identify how different groups will be affected and tailor change strategies accordingly

A stakeholder impact assessment identifies how various groups will be affected by change, enabling consultants to tailor interventions and communication strategies.

Which of the following BEST describes 'change saturation' in an organization?

Answer: The organization has absorbed too many simultaneous changes, reducing capacity to adopt more

Change saturation occurs when an organization is overwhelmed by too many concurrent changes, reducing its capacity and willingness to absorb additional initiatives.

A senior consultant notices significant resistance from mid-level managers during a restructuring initiative. What is the MOST effective approach?

Answer: Engage managers early, involve them in planning, and address their concerns directly

Engaging resistant stakeholders early, involving them in planning, and addressing concerns directly transforms resistors into advocates.