Consulting Methodologies & Frameworks Flashcards
7 cards from real CSC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Consulting Methodologies & Frameworks flashcards as text
In the Six Sigma DMAIC methodology, what is the primary objective of the 'Measure' phase?
Answer: Establish a baseline of current process performance
The Measure phase quantifies current process performance to establish a data-driven baseline before analysis and improvement begin.
The Balanced Scorecard approach developed by Kaplan and Norton evaluates organizational performance across how many core perspectives?
Answer: Four
The Balanced Scorecard uses four perspectives—Financial, Customer, Internal Processes, and Learning & Growth—to give a holistic view of performance.
A consultant advising a client to enter a new market with no direct competitors and high growth potential is applying which strategic framework?
Answer: Blue Ocean Strategy
Blue Ocean Strategy advocates creating uncontested market space with high demand rather than competing in saturated markets, avoiding the 'red ocean' of fierce competition.
Design Thinking in consulting is best described as a methodology that:
Answer: Emphasizes empathy with end users to drive innovation
Design Thinking centers on understanding user needs through empathy and iterative prototyping to develop innovative, human-centered solutions.
When applying the Agile methodology to a consulting engagement, which practice best supports rapid course correction?
Answer: Regular sprint reviews and retrospectives with client feedback
Sprint reviews and retrospectives allow the consulting team and client to assess progress and adjust direction frequently, embodying Agile's iterative nature.
Business Process Reengineering (BPR) differs from incremental process improvement primarily because BPR:
Answer: Radically redesigns core processes from the ground up for dramatic improvement
BPR involves fundamentally rethinking and redesigning business processes to achieve dramatic improvements in cost, quality, speed, and service, unlike incremental approaches.
A consultant uses a SWOT analysis. Which quadrant strategy involves using organizational strengths to capitalize on external opportunities?
Answer: SO (Strengths-Opportunities) strategy
The SO strategy, also called the 'maxi-maxi' strategy, leverages the organization's strengths to take full advantage of favorable external opportunities.