Assessment & Evaluation Techniques Flashcards
7 cards from real CSC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Assessment & Evaluation Techniques flashcards as text
During a client engagement, a senior consultant applies Kirkpatrick's Four-Level Model. Which level assesses whether training resulted in measurable on-the-job behavior change?
Answer: Level 3 – Behavior
Kirkpatrick's Level 3 evaluates the degree to which participants apply what they learned when back in their work environment.
A consultant is asked to evaluate vendor proposals using a weighted scoring model. What is the primary advantage of this approach over a simple ranking?
Answer: It accounts for the relative importance of different evaluation criteria
Weighted scoring assigns different importance levels to criteria, ensuring that critical factors influence the final decision more than minor ones.
Which assessment technique involves systematically comparing an organization's performance metrics against industry leaders to identify improvement opportunities?
Answer: Benchmarking
Benchmarking measures an organization's practices and outcomes against best-in-class peers to identify performance gaps.
A consultant discovers that a client's key performance indicators are consistently met but business outcomes are not improving. This situation most likely indicates which evaluation issue?
Answer: KPIs are not aligned to strategic business outcomes
When KPIs are met yet outcomes don't improve, the metrics typically measure the wrong things and are not causally linked to business goals.
In a formative evaluation, a consultant reviews a program while it is still in progress. What is the primary purpose of formative evaluation?
Answer: To guide real-time improvements before the program concludes
Formative evaluation provides ongoing feedback during program execution so adjustments can be made before problems become irreversible.
A senior consultant applies a cost-benefit analysis (CBA) to an operational improvement initiative. Which ratio is the primary output metric of a CBA?
Answer: Benefit-to-cost ratio (BCR)
The benefit-to-cost ratio divides total quantified benefits by total costs; a BCR above 1.0 indicates the initiative is economically justified.
When an assessment must be completed quickly with limited data access, which evaluation approach does a senior consultant most appropriately use?
Answer: Rapid appraisal / rapid assessment technique
Rapid appraisal techniques use structured interviews, document reviews, and small focus groups to develop actionable findings under time and data constraints.