Assessment & Evaluation Techniques Flashcards
7 cards from real CSC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Assessment & Evaluation Techniques flashcards as text
A senior consultant is conducting a capability maturity assessment for a client. Which model is most commonly used to assess process maturity levels from 1 (Initial) to 5 (Optimizing)?
Answer: Capability Maturity Model Integration (CMMI)
CMMI provides a structured framework for assessing and improving process maturity across five levels from Initial to Optimizing.
When evaluating a client's organizational readiness for change, which assessment approach gathers anonymous ratings from employees across all levels simultaneously?
Answer: Likert-scale survey instrument
Likert-scale surveys allow simultaneous, anonymous collection of attitudes and readiness perceptions across a broad population.
A consultant performing a root cause analysis discovers multiple contributing factors to a client's operational problem. Which tool best visualizes the relationship between a problem and its potential causes?
Answer: Fishbone (Ishikawa) diagram
The fishbone diagram organizes potential causes into categories (e.g., people, process, equipment) branching from the central problem.
In evaluating an IT project's success post-implementation, which metric most directly measures whether the project delivered its intended business value?
Answer: Benefits realization rate
Benefits realization rate compares the actual business benefits achieved against those promised in the business case.
A senior consultant is asked to validate findings from a qualitative stakeholder assessment. Which technique involves triangulating data by using multiple independent sources?
Answer: Cross-validation triangulation
Triangulation cross-checks qualitative findings across multiple data sources or methods to enhance credibility and reduce bias.
When conducting a financial performance evaluation, a consultant calculates that a project's NPV is negative. What does this primarily indicate?
Answer: The project does not generate sufficient return to justify the investment
A negative NPV means the present value of costs exceeds the present value of benefits, indicating the investment destroys rather than creates value.
A consultant uses a heat map during a risk assessment workshop. What does the heat map primarily communicate?
Answer: The combined likelihood and impact severity of identified risks
A risk heat map plots risks on a likelihood-versus-impact grid, visually prioritizing which risks demand the most attention.