CSAM Communication & Assertiveness Skills 3

Question 1

Which element distinguishes assertive communication from aggressive communication?

Accepted Answer

Assertive communication respects both self and others' rights

Answer

The core of assertiveness is expressing your needs and rights while simultaneously respecting those of the other person.

Question 2

Nonverbal cues that typically signal aggressive intent include:

Accepted Answer

Finger pointing, invading personal space, and raised volume

Answer

Pointing, crowding someone's space, and raising volume are nonverbal signals that communicate dominance and threat.

Question 3

A client says, 'I have to speak up or people will keep walking over me.' This reflects which cognitive distortion?

Accepted Answer

All-or-nothing thinking

Answer

The client sees only two extremes — staying silent or being 'walked over' — without recognizing the middle ground of assertiveness.

Question 4

In conflict communication, DESC scripting stands for:

Accepted Answer

Describe, Express, Specify, Consequences

Answer

DESC scripting (Describe, Express, Specify, Consequences) is a structured assertive communication framework used in anger management.

Question 5

A client avoids eye contact during difficult conversations because they associate it with aggression. The therapist should explain that assertive eye contact is characterized by:

Accepted Answer

Intermittent, comfortable gaze that is neither avoidant nor fixed

Answer

Assertive eye contact is relaxed and intermittent — enough to show engagement without staring, which can feel aggressive.

(CSAM) Certified Specialist in Anger Management Practice Test

(CSAM) Certified Specialist in Anger Management Practice Test

CSAM Communication & Assertiveness Skills 3