CSAM Communication & Assertiveness Skills 2

Question 1

Which communication technique involves summarizing what the other person said before responding to show understanding?

Accepted Answer

Paraphrasing

Answer

Paraphrasing restates the speaker's message in your own words to confirm understanding before you respond.

Question 2

When someone is expressing anger at you, the MOST assertive and de-escalating response is to:

Accepted Answer

Acknowledge their feeling and ask what they need

Answer

Acknowledging the feeling and asking what the person needs validates their experience while steering toward problem-solving.

Question 3

In assertiveness training, 'broken record' is a technique used to:

Accepted Answer

Repeat your position calmly without getting sidetracked by diversions

Answer

The broken record technique involves calmly repeating your assertive statement as many times as needed without arguing.

Question 4

Which of the following is an example of a passive-aggressive communication style?

Accepted Answer

Agreeing verbally but deliberately doing the task poorly

Answer

Passive-aggressive behavior expresses hostility indirectly, such as complying on the surface while sabotaging the outcome.

Question 5

A client with chronic anger frequently interrupts others during conversations. The FIRST skill to practice would be:

Accepted Answer

Listening to completion before formulating a response

Answer

Learning to listen fully before responding addresses the behavioral root of interrupting and models respectful communication.

(CSAM) Certified Specialist in Anger Management Practice Test