CSA Update Sets and Customizations 3 — Questions and Answers
Question 1: When a conflict is found during update set preview, which option allows you to keep the incoming change from the update set?
- Accept Remote (Correct answer)
- Reject Remote
- Skip Conflict
- Merge Local
Correct answer: Accept Remote
Choosing 'Accept Remote' during conflict resolution replaces the local version with the version from the incoming update set.
Question 2: Which system property controls the default update set that captures changes when no other update set is selected?
- glide.update_set.default
- sys_update_set.default
- The update set named 'Default' (Correct answer)
- update.set.global.default
Correct answer: The update set named 'Default'
ServiceNow maintains a system update set literally named 'Default' which automatically captures changes when no other update set is active.
Question 3: What is the effect of committing an update set that contains a record already modified locally since the update set was created?
- The commit fails entirely
- The local version is always preserved
- The update set version overwrites the local version (Correct answer)
- Both versions are kept as separate records
Correct answer: The update set version overwrites the local version
When an update set is committed, its version of a record overwrites the current local version, which is why previewing for conflicts first is critical.
Question 4: An admin exports an update set from a sub-production instance and imports it into production. During preview, no conflicts are found. What is the next required step before the changes are live?
- Activate the update set
- Commit the update set (Correct answer)
- Publish the update set
- Approve the update set
Correct answer: Commit the update set
After a successful preview with no conflicts, the administrator must commit the update set to apply the changes to the target instance.
Question 5: Which role is required to create and manage update sets in ServiceNow?
- itil
- approver_user
- admin (Correct answer)
- catalog_admin
Correct answer: admin
The 'admin' role is required to create, manage, and commit update sets in ServiceNow.
Question 6: How can an administrator ensure that a customization made on one application scope is captured in its own update set rather than the global Default?
- Create an update set in that application scope and set it as current (Correct answer)
- Enable the 'Scope Isolation' system property
- All customizations automatically go to scope-specific update sets
- Change the application scope in the update set record after saving
Correct answer: Create an update set in that application scope and set it as current
Creating an update set within the specific application scope and setting it as the current update set ensures scope-specific changes are captured separately.
Question 7: What is the maximum number of update sets that can be set as 'Current' simultaneously for a single user session?
- One per application scope (Correct answer)
- Unlimited, one per table
- Only one total
- Two — one global and one scoped
Correct answer: One per application scope
A user can have one current update set per application scope active at any given time, allowing separate tracking per scope.
CSA Update Sets and Customizations 3
When a conflict is found during update set preview, which option allows you to keep the incoming change from the update set?