CSA Sales Cloud & CRM Features 2

Question 1

What is the purpose of a Campaign in Salesforce?

Accepted Answer

To plan, manage, and track marketing initiatives and measure their ROI

Answer

To track email templates used by sales reps

Answer

To automate approval workflows for deals over a certain value

Answer

To store the competitive analysis data for a product line

Question 2

Which object stores the relationship between a Campaign and a Lead or Contact who has been targeted by that campaign?

Accepted Answer

Campaign Member

Answer

Campaign Influence

Answer

Campaign Target

Answer

Campaign Response

Question 3

What is a 'Person Account' in Salesforce?

Accepted Answer

A special Account type that combines Account and Contact fields to represent an individual consumer rather than a business

Answer

An Account owned by only one system administrator

Answer

A type of Account used exclusively for B2B enterprise customers

Answer

An Account that has been flagged as a high-value customer by a scoring rule

Question 4

What is the role of a 'Price Book' in Salesforce Sales Cloud?

Accepted Answer

A catalog that lists products along with their standard or custom prices for use in opportunities

Answer

A log of all price changes made to products over time

Answer

A report showing pricing trends across all opportunities

Answer

A workflow that automatically updates product prices based on market data

Question 5

Which of the following Salesforce features allows a sales manager to review and approve a discounted deal before it can be submitted?

Accepted Answer

Approval Processes

Answer

Validation Rules

Answer

Escalation Rules

Answer

Assignment Rules

Question 6

What does the Account Hierarchy feature in Salesforce enable?

Accepted Answer

It allows parent-child relationships between accounts to represent corporate organizational structures

Answer

It restricts which users can view or edit Account records

Answer

It automatically merges duplicate account records

Answer

It ranks accounts by revenue potential using a scoring algorithm

Question 7

Which activity in Salesforce is used to record a scheduled call or meeting with a customer?

Accepted Answer

Event

Answer

Task

Answer

Note

Answer

Log a Call