CSA Resource and Referral Networks 2 — Questions and Answers
Question 1: Which federal program funds the national network of Area Agencies on Aging (AAAs)?
- Social Security Act Title XVI
- Older Americans Act (Correct answer)
- Medicare Modernization Act
- Medicaid HCBS Waiver
Correct answer: Older Americans Act
The Older Americans Act (OAA), originally enacted in 1965, authorizes and funds the national network of AAAs and their community-based services.
Question 2: The Eldercare Locator is a national service that helps older adults find local resources. Who operates it?
- AARP Foundation
- U.S. Administration on Aging (Correct answer)
- Centers for Medicare & Medicaid Services
- National Council on Aging
Correct answer: U.S. Administration on Aging
The Eldercare Locator is a public service of the U.S. Administration on Aging that connects older adults and caregivers to local services.
Question 3: A senior advisor refers a client to SHIP for help with Medicare questions. What does SHIP stand for?
- Senior Health Insurance Program
- State Health Insurance Assistance Program (Correct answer)
- Senior Home Independence Plan
- Statewide Healthcare Integration Program
Correct answer: State Health Insurance Assistance Program
SHIP stands for State Health Insurance Assistance Program and provides free, unbiased Medicare counseling in every state.
Question 4: When a senior advisor identifies a client who may be experiencing abuse or neglect, the most appropriate immediate referral is to:
- Long-Term Care Ombudsman
- Adult Protective Services (Correct answer)
- Area Agency on Aging
- Local law enforcement only
Correct answer: Adult Protective Services
Adult Protective Services (APS) is the primary agency designated to investigate and respond to reports of elder abuse, neglect, and exploitation.
Question 5: PACE (Program of All-inclusive Care for the Elderly) is best described as:
- A transportation voucher program for seniors
- A comprehensive managed care program for frail elders who qualify for nursing home placement (Correct answer)
- A home-delivered meal service for homebound seniors
- A federal housing subsidy for low-income seniors
Correct answer: A comprehensive managed care program for frail elders who qualify for nursing home placement
PACE provides comprehensive medical and social services to community-dwelling older adults who meet nursing home level of care, enabling them to remain at home.
Question 6: A client asks about free legal help with estate planning. Which network primarily provides this through federally funded programs?
- National Academy of Elder Law Attorneys
- Legal Services Corporation programs (Correct answer)
- American Bar Association senior referral line
- State Bar pro bono registry
Correct answer: Legal Services Corporation programs
Legal Services Corporation funds free civil legal assistance to low-income individuals, including older adults needing help with wills, benefits, and elder law matters.
Question 7: The 211 helpline is a critical referral tool for senior advisors because it:
- Connects callers to Medicare supplement insurance agents
- Provides access to local health and human services information 24/7 (Correct answer)
- Only handles emergency medical dispatch
- Is exclusively for veterans' benefits inquiries
Correct answer: Provides access to local health and human services information 24/7
211 is a nationwide helpline that connects callers to local health and human services including food, housing, utility assistance, and transportation.
CSA Resource and Referral Networks 2
Which federal program funds the national network of Area Agencies on Aging (AAAs)?