CSA Configuration Management Database (CMDB) 3

Question 1

What is the primary role of a Configuration Manager in ServiceNow?

Accepted Answer

To oversee the CMDB process, ensuring CI data is accurate, complete, and properly governed

Answer

To create and manage all ServiceNow user accounts and roles

Answer

To develop custom applications within the ServiceNow platform

Answer

To configure email notifications for all platform events

Question 2

Which ServiceNow feature allows administrators to define rules for how CIs from different data sources are identified and merged?

Accepted Answer

Identification Rules and Reconciliation Rules in the IRE

Answer

Transform Maps in Import Sets

Answer

Business Rules on the cmdb_ci table

Answer

Scheduled Jobs in the system scheduler

Question 3

What does 'CI deduplication' mean in the context of ServiceNow CMDB?

Accepted Answer

The process of identifying and merging or removing duplicate CI records to maintain data integrity

Answer

Creating backup copies of CI records for disaster recovery purposes

Answer

Deleting outdated CI records that are no longer in active use

Answer

Exporting CI data to an external configuration management database

Question 4

In ServiceNow CMDB, what is the significance of the 'Managed by' field on a CI record?

Accepted Answer

It identifies the group or individual responsible for managing and maintaining that CI

Answer

It indicates the business service that depends on the CI

Answer

It specifies the discovery source that originally populated the CI record

Answer

It defines the approval workflow triggered when the CI is changed

Question 5

What is the CI Class Manager plugin used for in ServiceNow?

Accepted Answer

To create, modify, and manage CI classes, their attributes, relationships, and class hierarchy

Answer

To automatically classify incidents based on the affected CI type

Answer

To generate compliance reports for CI configuration standards

Answer

To schedule Discovery probes for specific CI classes

Question 6

Which of the following best describes a 'business service' in the context of the ServiceNow CMDB?

Accepted Answer

A CI type representing a collection of IT components that work together to deliver a business capability

Answer

A ServiceNow module used to manage and fulfill customer service requests

Answer

A scheduled task that runs automated CMDB maintenance and cleanup jobs

Answer

A configuration record that defines SLA targets for monitored CIs

Question 7

When should a CI's Operational Status be changed to 'Retired'?

Accepted Answer

When the CI has been permanently decommissioned and is no longer in use

Answer

When the CI is temporarily taken offline for scheduled maintenance

Answer

When the CI is pending approval for decommissioning

Answer

When Discovery has not detected the CI for 30 consecutive days