Update Sets and Customizations Flashcards
7 cards from real CSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Update Sets and Customizations flashcards as text
Which of the following is true about the 'Default' update set in ServiceNow?
Answer: It can be exported and committed to other instances like any update set
The Default update set behaves like any other update set and can be exported as XML and imported into another instance.
During a ServiceNow upgrade, which update sets are at risk of being overwritten?
Answer: Customizations stored in update sets that modify baseline records
During an upgrade, ServiceNow may overwrite customized baseline (out-of-box) records, so customizations captured in update sets that modify those records need to be re-applied or validated post-upgrade.
What is the recommended strategy for managing update sets in a multi-developer environment?
Answer: Each developer works in their own update set to isolate changes
Assigning each developer their own update set isolates their changes, reducing conflicts and making it easier to track who changed what.
An update set is committed but the changes are not visible on the target instance. What is the most likely cause?
Answer: A cache flush is required after committing update sets
After committing an update set, a cache flush may be required for certain changes (such as UI scripts or CSS) to become visible to end users.
Which of the following customizations would NOT be captured in an update set?
Answer: Manually entered knowledge articles
Knowledge articles are data records, not configuration changes, so they are not captured in update sets; only metadata and configuration changes are tracked.
When an update set is exported as XML, what determines the file's content?
Answer: Only the sys_update_xml records belonging to that specific update set
The exported XML contains only the sys_update_xml records associated with the specific update set being exported.
An administrator commits an update set that adds a new table column. However, the column does not appear on the form. What additional step is likely needed?
Answer: Add the field to the form layout using the Form Designer or field configurator
Creating a column adds it to the table schema, but the field must also be added to the form layout separately before it appears to users.