Update Sets and Customizations Flashcards
7 cards from real CSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Update Sets and Customizations flashcards as text
When a conflict is found during update set preview, which option allows you to keep the incoming change from the update set?
Answer: Accept Remote
Choosing 'Accept Remote' during conflict resolution replaces the local version with the version from the incoming update set.
Which system property controls the default update set that captures changes when no other update set is selected?
Answer: The update set named 'Default'
ServiceNow maintains a system update set literally named 'Default' which automatically captures changes when no other update set is active.
What is the effect of committing an update set that contains a record already modified locally since the update set was created?
Answer: The update set version overwrites the local version
When an update set is committed, its version of a record overwrites the current local version, which is why previewing for conflicts first is critical.
An admin exports an update set from a sub-production instance and imports it into production. During preview, no conflicts are found. What is the next required step before the changes are live?
Answer: Commit the update set
After a successful preview with no conflicts, the administrator must commit the update set to apply the changes to the target instance.
Which role is required to create and manage update sets in ServiceNow?
Answer: admin
The 'admin' role is required to create, manage, and commit update sets in ServiceNow.
How can an administrator ensure that a customization made on one application scope is captured in its own update set rather than the global Default?
Answer: Create an update set in that application scope and set it as current
Creating an update set within the specific application scope and setting it as the current update set ensures scope-specific changes are captured separately.
What is the maximum number of update sets that can be set as 'Current' simultaneously for a single user session?
Answer: One per application scope
A user can have one current update set per application scope active at any given time, allowing separate tracking per scope.