Intro to Development & Implementation Flashcards
7 cards from real CSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Intro to Development & Implementation flashcards as text
Which ServiceNow tool allows an administrator to view all customizations made to an out-of-box record?
Answer: Revert to OOB button / Show Differences
The 'Show Differences' (or 'Revert to Out-of-Box') option lets admins compare a customized record against the original platform version to see what was changed.
What is the function of an Access Control List (ACL) in ServiceNow?
Answer: Defines who can read, write, create, or delete records and fields
ACLs (Access Control Lists) are security rules that determine which roles or conditions allow users to perform read, write, create, or delete operations on records and fields.
In ServiceNow, what is a 'glide.script' and how is it typically used?
Answer: Server-side JavaScript leveraging the GlideRecord API to interact with the database
Glide scripting refers to server-side JavaScript in ServiceNow that uses the Glide API (especially GlideRecord) to query, insert, update, and delete database records programmatically.
What does GlideRecord's 'addQuery()' method do?
Answer: Adds a WHERE clause condition to filter the query results
The addQuery() method on a GlideRecord object adds filter conditions (equivalent to SQL WHERE clauses) to narrow down which records are returned by the query.
Which ServiceNow notification feature allows a user to subscribe to record-level alerts based on their own criteria?
Answer: Subscriptions in Notification Preferences
Notification Subscriptions let individual users opt in to receive alerts on specific records or conditions, giving them personalized control over their notifications.
What is the purpose of the ServiceNow 'Scheduled Script Execution' (Scheduled Job)?
Answer: Runs a script automatically at defined time intervals without user interaction
Scheduled Script Executions (Scheduled Jobs) run server-side scripts on a defined schedule (e.g., daily, hourly) to perform automated maintenance, reporting, or data tasks.
When implementing a new ServiceNow application, which practice best protects the production instance from untested changes?
Answer: Test all changes in a sub-production instance before promoting via Update Sets
ServiceNow best practice mandates testing all changes in a non-production environment and using Update Sets to promote only validated configurations to production.